Full job description
Burland has the benefit of being a small, hardworking, friendly team with a large and varied worldwide customer base. We are looking for a Sales Support Administrator Apprentice to play a key part in how we look after our customers — making sure every enquiry is handled well, every order runs smoothly, and every interaction leaves a positive impression.
This is a role for someone who takes pride in being organised, communicates clearly, and genuinely cares about doing things properly.
Apprenticeship Qualification
Business Administrator Level 3
What You’ll Do
· Managing inbound enquiries and ensuring they’re handled promptly and professionally.
· Processing repeat orders quickly and accurately, keeping customers informed throughout.
· Responding to customer queries across email, phone, and social media in a friendly, efficient manner.
· Supporting the sales team with follow-ups, quotes, and general administrative tasks.
· Supporting the warehouse team with delivering in purchase orders, generating despatch notes, commercial invoices and general administrative tasks.
· Coordinating internally to make sure customer requests are fulfilled without delays.
· Flagging customer feedback and insights to help improve our products and service.
· As part of a small team your training will include both sales and warehouse admin/skills to help gain a full understanding of how the business operates.
What We’re Looking For
· Strong written and verbal communication skills — professional, warm, and clear.
· Highly organised with excellent attention to detail.
· Comfortable with CRMs, email platforms and Microsoft Office
· Strong general IT Skills essential
· Experience in a sales support, customer service, or admin role preferred but not essential.
· A reliable team player who takes ownership and follows things through.
· An individual that is flexible enough to take on a position which can be varied depending on the needs of the business.
What You’ll Get
· Competitive salary depending on experience.
· The employee owned business pays tax free annual bonuses whenever conditions allow.
· The chance to join a fast-growing business where your contribution is genuinely noticed.
· Ongoing training and support, with room to grow as the business grows.
· Become a beneficiary of the Employee Ownership Trust after 12 Months employment.
· On-site parking.
Pay: £16,640.00 per year
Benefits:
Application question(s):
- Tell us about yourself and what interests you:
- What are your skills and strengths?
- What interests you about completing an Apprenticeship?
- Which skills would you most like to develop through an Apprenticeship?
Work Location: In person
