At The Headland, we blend Heritage with Heart to create unforgettable experiences. We are deeply committed to putting the Cornish community first and protecting our stunning coastline. As a proud EarthCheck partner, eco-friendly practices are in our DNA. We don't just talk about sustainability; we live it every day. Together, we provide effortless, elevated hospitality in spaces designed for everyone—where our guests (and their four-legged friends!) can relax, play, and make lifelong memories.
The Role
Step into a world where timeless history meets 5-star luxury. Set within a beautiful Victorian building and surrounded by our unique cottages, our estate prides itself on delivering an unparalleled guest experience. We believe that true luxury lies in the details—which is why our Maintenance Team is the backbone of our daily operations.
We are seeking a proactive, positive, and skilled Maintenance Team Member to help us keep our historic property flawless and functioning at the highest standard.
No two days are the same here. Whether you are troubleshooting a malfunctioning TV in a luxury suite or resolving a blocked drain in a private cottage, you will approach every task with a can-do attitude. You will be responsible for both preventative care and swift corrective actions, ensuring our guests experience nothing short of perfection.
Primary Responsibilities
- 5-Star Guest Service: Provide an exceptional standard of service, communicating professionally, warmly, and promptly with guests whenever you are handling maintenance in their spaces.
- Heritage Preservation: Maintain our stunning Victorian building and surrounding cottages in excellent working order, respecting the integrity of the property.
- Operations & Machinery: Take overall responsibility for the estate's machinery and equipment, ensuring everything is safe, compliant, and operating efficiently.
- Routine & Preventative Maintenance: Consistently carry out general upkeep across guest rooms and public areas, keeping meticulously updated records on file.
- Project Delivery: Guarantee that all assigned projects and repairs are accomplished promptly and in strict alignment with appropriate specifications.
- Cross-Department Collaboration: Work hand-in-hand with the Front of House and Housekeeping teams to coordinate repairs, minimise guest disruption, and streamline operations.
- Planning & Assessment: Carry out initial assessments, accurate costings, and realistic timescales for upcoming maintenance jobs and projects, presenting them to management for approval.
What We Are Looking For
- A positive, motivated individual who takes pride in their work, no matter how big or small the job.
- Previous experience in property maintenance, trades, or handyperson roles (experience in a hospitality or luxury environment is a major plus).
- Excellent communication skills and a professional demeanour suitable for a 5-star environment.
- Strong problem-solving skills and the ability to work collaboratively across multiple departments.
- Basic computer literacy for updating maintenance logs and files.
Perks & Benefits
We believe in rewarding our team with exceptional perks. When you join us, you’ll enjoy:
- Complimentary breakfast, lunch, or dinner provided for all shifts over 6 hours
- On site parking
- Gym access & weekly swim session
-
Complimentary stay after 1 years’ service
- 40% off spa products
- 25% off spa treatments
- Complimentary meals in each of our restaurants, once a year
- Special rate for Pride of Britain Hotels
- Discounted surf lessons
- Shared Gratuities: Gratuities are shared equally among the whole team, ensuring everyone is rewarded for their part in our success
As well as regular awards and recognition:
- Monthly recognition awards
- Annual festive awards event
- Long service awards dinner
To Apply
If you have what it takes to join a vibrant, multi-award-winning hotel, we would love to hear from you!
If you would like any further information on the role before applying, please feel free to get in touch with our HR team at [email protected].
Please note: In line with UK Immigration and Employment Law, proof of ID (Passport, National Identity Card, or Birth Certificate) will be required during the application process.
