Company Overview
Jacqueline & Edward are an ever-growing ethical jewellers with a focus on recycled metals and gemstones, incorporating natural alluvial gold from around the UK and beyond. We're situated in the heart of the historic market town of Wetherby in Yorkshire, supplying customers both locally and worldwide.
We're looking for a friendly, organised Admin Assistant to join our small team and help keep the day-to-day running of the office and customer orders smooth and on track.
The Role
You'll assist in the running of the business, including:
- General administrative tasks and diary management
- Answering phone calls and emails and directing enquiries appropriately
- Ordering supplies and managing inventory of gold, diamonds and packaging equipment
- Data entry - inputting orders and information into our systems
- Printing and scanning key documents
- Processing customer orders, keeping customers updated, and liaising with the workshop team
- Boxing up orders and post office runs
- Assisting with services such as remote ring sizing
This list isn't exhaustive - the role will, amongst other things, include other ad hoc tasks as they arise in a small business.
About You
- Meticulous attention to detail - accuracy matters in everything from orders to correspondence
- Excellent written English, with strong grammar and spelling
- Genuinely great with customers, with a warm and confident manner on the phone, by email and in person
- Positive and enthusiastic to learn
- Able to adapt as our business grows
- Calm under pressure
- Keen to assist and advise customers
- A good team player - we work in a compact, close-knit environment
Previous admin or customer service experience is essential, along with experience using Microsoft Office (e.g. Excel).
How to Apply
Please make sure your application covers:
1. Why this role appeals to you
2. Your relevant admin/customer service experience
3. Your experience with Microsoft Office (e.g. Excel)
To show you've read the full advert, please begin your message with the word "Nugget".
Pay: £26,000.00 per year
Benefits:
- Casual dress
- Company events
- Company pension
- Employee discount
Ability to commute/relocate:
- Wetherby, West Yorkshire: reliably commute or plan to relocate before starting work (preferred)
Application question(s):
- Do you have experience using Microsoft Excel? (Yes/No)
- Can you work 9am-5pm, Monday to Friday? (Yes/No)
- Are you comfortable being around dogs in the workplace? (Yes/No)
Work Location: In person
