Take full ownership of the customer journey at the Active Lifestyle Centres in South Gloucestershire. Drive commercial growth while making a genuine difference to our communities health and wellbeing.
Circadian Trust operates Active Lifestyle Centres in South Gloucestershire; large leisure facilities attracting over 2.5 million visitors a year. Renowned as a people focused trust, Active Lifestyle Centres have a mission of "Making a positive difference to our communities by inspiring active lifestyles for all."
You will own the end-to-end customer journey, maximising growth through both sales, experience and retention initiatives.
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Develop sales and customer experience processes
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Look for innovative solutions, embracing new technology
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Seek and drive new business opportunities
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Act as a coach and mentor to the operational teams, inspecting standards and inspiring change
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A member of the senior management team with full accountability and autonomy for a central area of the business
You'll have a proven track record in a fast paced leisure, hospitality or related sector. Your commercial acumen and ideas will help drive our continued growth whilst recognising our over-arching goal of getting more people active.
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Exceptional interpersonal skills
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Commercially astute, but service-driven
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Innovative, passionate, and wanting to make a difference
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The ability to understand the motivation of staff and customers and develop sales and experience processes that grow our customer base and keep customers for longer
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A NVQ Level 4 / bachelor’s degree in a related discipline, or equivalent relevant professional qualification.
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As least 5 years’ experience in a similar role within the leisure industry or related leisure, hospitality or cultural setting.
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Competitive salary
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A great work life balance
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Access to world-class facilities in a non-intimidating setting
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A highly autonomous role within an award winning company
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Free access to our facilities
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Discounted family memberships
Ready to shape the future of community leisure while driving real commercial impact? Apply now to join our team.
