JOB TITLE: IT Manager
RESPONSIBLE TO: Operations Director
HOURS: Full time Mon-Fri 0800 - 1600 – 37.5 hour week
SUMMARY OF THE ROLE: We are looking for an experienced IT Manager to take ownership of our IT function during a period of significant change. You will lead a small internal team, manage a portfolio of outsourced service providers, and act as the primary technical and project lead on the migration of our legacy systems to modern ERP platforms.
This is a hands-on leadership role suited to someone who is equally comfortable setting IT strategy, managing supplier relationships, and getting into the detail of a complex systems migration.
Key Responsibilities
Team & People Management
- Manage, mentor, and develop a direct report, setting objectives and supporting their professional growth
- Act as the escalation point for day-to-day IT issues, ensuring timely resolution
- Build a culture of accountability, continuous improvement, and good documentation practice within the IT function
Outsourced Supplier & Vendor Management
- Manage relationships with outsourced IT service providers (e.g. infrastructure, network, helpdesk, development support), ensuring SLAs and contracts are met
- Act as the primary point of contact between the business and third-party vendors, including ERP suppliers
- Review and negotiate contracts, monitor supplier performance, and manage costs and budgets across the outsourced service estate
- Coordinate the work of multiple suppliers to ensure consistent delivery and avoid duplication or gaps in service
ERP Migration & Legacy Systems
- Own and drive the migration of legacy systems to new ERP platforms, working with shortlisted ERP suppliers to scope, plan, and execute the transition
- Manage data migration, integration, testing, and cutover planning, minimising disruption to business operations
- Liaise with internal stakeholders (finance, operations, sales, etc.) to ensure the new ERP system meets cross-functional needs continuously
- Maintain oversight of the legacy environment during transition, including outsourced support, and eventual decommissioning
- Manage IT project deployment timelines, budgets, risks, and reporting to senior leadership
IT Strategy & Operations
- Develop and maintain the IT roadmap, aligned with business goals
- Own IT budgeting, procurement, and cost control across internal and outsourced resources
- Ensure appropriate IT governance, including data security, backup/disaster recovery, and compliance requirements
- Maintain system documentation and ensure knowledge transfer is not solely dependent on individuals or suppliers
Skills & Experience
Essential
- Proven experience managing an IT team and/or outsourced IT service providers
- Hands-on experience with, or strong working knowledge of, C#/.NET-based systems (you don't need to be actively coding, but need to understand the legacy environment well enough to manage its migration)
- Direct experience of an ERP implementation or migration project (e.g. from systems such as Sage, NetSuite, Dynamics 365, SAP, Epicor, Odoo, Sales Force) as either a customer-side lead or project manager
- Strong vendor and contract management skills, including SLA and budget management
- Excellent stakeholder management and communication skills, able to translate technical detail for non-technical audiences
- Experience managing IT budgets and cost control
Desirable
- Experience with multiple concurrent supplier relationships during a systems transition
- Background in Manufacturing/Field Based Services/ Construction where ERP is core to operations
- ITIL or similar service management framework experience/certification
- Solid understanding of project management methodologies (Agile, Prince2, or equivalent)
What We Offer
- Salary – Dependent on Experience
- 26 days Holiday
- On site and hybrid working arrangements
Camel Glass and joinery Ltd is an equal opportunities employer. We welcome applications from all qualified candidates.
Our Mission….
To be the first choice regional supplier for fenestration to a broad range of customers who value our durable reputation for providing honest advice and value for money. We’re always on hand to provide the best product and service, whether that’s for a single unit of glass or a major development.
Pay: £40,000.00-£50,000.00 per year
Work Location: In person
