At Health Partners, we pride ourselves on being one of the UK’s leading providers of occupational health and wellbeing solutions. We partner with organisations across diverse industries, helping them to support the physical and mental health of their employees.
Please note that the closing date for this vacancy is subject to change and the advert may close earlier if sufficient applications are received. We encourage early applications to avoid disappointment.
REF JOB:6305
Role Outline:
As a Media Support Worker, you will play a vital role in ensuring disabled staff and contributors can work without barriers and fulfil their roles with confidence. From providing one-to-one human support such as sighted guiding, note-taking, or research assistance, to coordinating and booking specialist facilitation services, you will be at the heart of enabling accessibility and inclusion. By delivering this support in person at central London offices, on location across the UK and abroad, or remotely where required, you will help create an environment where everyone has equal access to opportunities and resources.
You will also play a key part in the smooth delivery of services, ensuring referrals and bookings are managed accurately, records are maintained, and suppliers are coordinated effectively. With your strong organisational skills, ability to engage with people at all levels, and commitment to meeting targets and deadlines, you will support the team in resolving challenges and upholding high standards of service.
This is an exciting opportunity to make a meaningful impact in a varied role where no two days are the same. You will develop specialist skills in accessibility and facilitation, play a direct role in removing barriers for colleagues, and make a meaningful impact on people’s working lives. By helping create a more inclusive, accessible, and barrier-free workplace, you will be part of a supportive and collaborative team.
What you’ll be doing:
The postholder will provide facilitation (human support) for disabled staff across London offices and log this support on our internal systems. The postholder will also accurately book communication support and other facilitation requests using our internal systems to ensure Key Performance Indicators (KPIs) are reported and our financial reporting is accurate in relation to these bookings. The postholder will be part of a team that highlights risks and issues and works proactively to resolve them, with support from more senior colleagues and management. The postholder will provide access support and advice, mainly to client stakeholders.
Please note:
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This is a hybrid role, with some working from home. Candidates should expect to be working in central London offices for the majority of the time, with a requirement to work out of hours or on location in the UK and abroad, according to operational needs.
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Candidates must be capable of providing 1:1 human support in the above situations.
Specific Duties:
To provide facilitation (human support) to disabled staff and contributors to enable them to fulfil their job requirements without barriers.
This includes (but is not limited to):
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Guiding service users with sight loss.
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Providing reading and research support.
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Providing audio description.
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Note-taking in meetings.
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Use of various software packages.
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Use of office equipment.
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Providing support for service users on client transport and public transport, or on location.
Administration:
General administrative functions including (but not limited to):
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Completing and sending Access to Work claim forms.
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Supporting team members with service delivery.
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Maintaining records.
Booking support:
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Receiving, uploading and reviewing referrals for support requests.
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Updating system in line with agreed processes and escalating work to Disability Advisors / Vocational Rehabilitation Consultants.
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Ensuring that all Service Level Agreements (SLAs) are adhered to in terms of acknowledging referrals.
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Working with a specified list of suppliers to book, confirm and arrange facilitation support as and when requested for service users.
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Following up on any cancelled requests and recording cancellation reasons.
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Reporting noncompliance of suppliers or feedback from service users.
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Maintaining accurate records using database.
What we are looking for:
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Ability to deliver 1:1 human support, including sighted guiding.
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Work effectively with both internal and external customers.
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Highly organised, able to self-motivate and manage a busy and varied workload.
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Ability to work to tight deadlines.
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Engage effectively with a variety of people at all levels.
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Ability to learn to use and understand new / variety of computer systems.
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Work to instruction (e.g. data inputting) using standard apps and systems.
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Ability to do basic research tasks using online tools and resources, working to a brief.
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Experience of working to measurable targets and deadlines.
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A team player who is also able to work unsupervised.
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Commercial and financial awareness / some understanding of the government funding mechanisms.
Location: Hybrid in London with requirement to work on location in the UK and abroad, according to operational needs
Hours: 37.5 hours per week (Monday to Friday, between 8am and 6pm), with a requirement to work out of hours as needed
Salary: £24,784.50
Company Benefits:
We appreciate the people who work with us and our rewards package is reviewed regularly to reflect that. Our current benefits package is:
- Competitive annual salary dependent on qualifications and experience
- Contributory pension scheme up to 6%
- Life assurance
- Starting on 25 days annual leave plus bank holidays, increasing with length of service
- Have a day off for your Birthday (non-contractual benefit)
- Discounted gym membership
- Cycle to work scheme
- Health cashback plan
About Health Partners
Health Partners are committed to transforming the way health and wellbeing services are delivered in the UK. As one of the UK’s leading providers of occupational health and wellbeing solutions, we work with organisations across a wide range of industries to support the physical and mental health of their employees. Our mission is simple: to empower people to lead healthier, happier, and more productive lives.
With a strong focus on innovation and excellence, Health Partners combines clinical expertise with a personal, compassionate approach. Our multidisciplinary team of healthcare professionals, including occupational health advisors, physicians, physiotherapists, and counsellors, delivers tailored, evidence-based solutions designed to meet the unique needs of our clients and their workforce.
We pride ourselves on fostering long-term partnerships built on trust, professionalism, and results. Whether it’s through workplace health assessments, proactive wellbeing initiatives, or mental health support, Health Partners is dedicated to making a real difference.
At the heart of Health Partners is a culture of collaboration and continuous improvement. We believe in investing in our people and providing opportunities for growth, ensuring that our employees feel valued and inspired to deliver their best. By joining Health Partners, you’ll become part of a dynamic team that’s passionate about driving positive change in the workplace and beyond.
If you’re ready to make a meaningful impact in the field of health and wellbeing, we’d love to hear from you. Together, we can build healthier futures.
Diversity & Inclusion Statement
Health Partners are a proud member of the Disability Confident employer scheme
Health Partners are extremely proud to support the needs of our employees and as such understands everyone has individual work and home life responsibilities. We’re happy to discuss flexible working arrangements for this role, should this be a requirement for you.
We aim to become one of the most inspiring companies to work for and to achieve this ambition, we need the best talent to come and work for us. We look for candidates with the right skills and values to join us and selection is based on a fair and equal process. We’re proud to be committed to equal opportunities and welcome applications from all backgrounds.
Diversity and Inclusion forms an integral part of everything that we do, bringing together the best talent, helping people to realise their full potential by being yourself at work and delivering an outstanding service to everyone – regardless of difference.
