Working Part time: 34 hours per week
The post-holder will be part of the Urgent Care Endoscopy Admissions Team and will manage the day-to-day responsibilities of sending for waitlisted patients whilst maximising theatre session utilisation, arranging pre-admission appointments and dealing with patients who cancel or fail to attend in line with the Trust's access policy.
To work in conjunction with the Admissions Manager to monitor and manage the waiting lists in line with the Trust policies and procedures, ensuring that reportable waiting deadlines are not breached.
Provide advice, information, and guidance to patients and relatives regarding admission arrangements, pre-op details, and general queries about waiting list management.
To book pre-assessment dates for patients and liaise with the pre-admission as required.
Participate in validation of patients on the waiting lists and on suspension to maintain data accuracy as appropriate or requested.
To deal with telephone enquires from patients, internal and external parties etc. to resolve any problems, queries, complaints and concerns in a timely, polite and sympathetic manner, passing on any unresolved problems to the Team Leader and Business Performance Assistants. This will involve dealing with at times verbally aggressive patients and/or relatives due to e.g. suspected or confirmed cancer or following a cancelled operation.
Maximise theatre capacity replacing patients who cancel are cancelled for a clinical reason at pre-op, or at the request of a consultant cancel patients for a more clinically
The Trust’s services are provided from three locations:
- The Countess of Chester Hospital: providing 473 general and acute beds.
- Ellesmere Port Hospital: providing 60 beds as a rehabilitation, intermediate and outpatient facility.
- Tarporley War Memorial Hospital: a base for community services which serve the local rural population.
The Countess of Chester Hospital NHS Foundation Trust employs 5,964 staff (headcount) to provide care and treatment to a population of over 400,000 people living in Chester and West Cheshire which includes Ellesmere Port and Neston as well as the Deeside area of Flintshire.
The Trust works collaboratively within the wider Cheshire and Merseyside Integrated Care System. Due to its location on the border with North Wales, the Trust also works closely with the Betsi Cadwaladr University Health Board.
The Trust treats patients from England and some parts of Wales. During 2024/2025, there were approximately 643,000 patient attendances (inpatient, A&E, outpatient and diagnostic) ranging from a simple outpatient appointment to major cancer surgery
See Job Description for further details.
Recruitment selection processes are based on competence (see Person specification) and values. An applicant guide to help and support you through your recruitment journey can be accessed at the bottom of this page.
If you have a disability that meets the definition set out in the Equality Act 2010, and you can show that you meet the ‘essential’ criteria described in the person specification for an available position, please answer ‘YES’ to the question: ‘Do you wish to be considered under the Guaranteed Interview Scheme?’
Please inform the team if you have any special support needs to be considered as part of the interview and selection processes.
The trust offers a Guaranteed Interview Scheme to any armed forces community applicants who meet the essential criteria for the post.
If a DBS is required for your role, you are encouraged to enrol for the DBS Update Service. A small annual fee applies whcih is payable to the DBS Service. Please note applicants will be required to pay for their DBS check. Costs will be deducted from their salary over the first three months of employment.
New entrants to the NHS will commence on the minimum of the scale stated above.
Applicants requiring sponsorship may wish to determine the likelihood of obtaining sponsorship for this position by assessing themselves against the criteria on the gov.uk website - https://www.gov.uk/check-uk-visa.
The Trust will not sponsor where the starting salary does not meet immigration rules
Applicants are advised to apply early as if a large number of applications are received for this post, we reserve the right to close the vacancy prior to the advertised date.
Good luck with your application.
