Job Overview
We are seeking a professional and welcoming Hotel Receptionist to join our team. The successful candidate will be the first point of contact for our guests, providing exceptional customer service and ensuring a smooth check-in and check-out process. This role offers an excellent opportunity to work in a dynamic hospitality environment, contributing to guest satisfaction and overall hotel operations.
Duties
- Greet guests warmly upon arrival and assist with the check-in and check-out procedures
- Manage guest reservations, cancellations, and modifications efficiently
- Handle guest enquiries via phone, email, or in person with professionalism and courtesy
- Provide information about hotel services, local attractions, and amenities
- Maintain accurate records of guest details and billing information
- Coordinate with housekeeping and maintenance teams to ensure guest rooms are prepared and maintained to high standards
- Process payments accurately using the hotel's booking system
- Address guest concerns promptly and escalate issues when necessary to ensure guest satisfaction
- Uphold the hotel's standards of cleanliness, organisation, and hospitality at all times
Requirements
- Proven experience in a hotel reception or customer service role is preferred
- Excellent phone etiquette and communication skills
- Multilingual or bilingual abilities are highly desirable to assist diverse guests effectively
- Strong organisational skills with attention to detail
- Ability to remain calm under pressure and handle multiple tasks simultaneously
- Knowledge of hotel management software systems is advantageous
- A friendly, professional demeanour with a passion for hospitality and guest services
This position offers an engaging environment where your interpersonal skills can shine. We value dedication to providing outstanding guest experiences and look forward to welcoming a motivated individual to our team.
Pay: £12.71 per hour
Benefits:
- Discounted or free food
- Employee discount
Work Location: In person
