We are seeking a dynamic and motivated Junior Assistant Manager to join our team at The George & Dragon, Swallowfield. You will focusing on delivering exceptional hospitality and enhancing the overall guest experience.
You will assist in the daily operations of the venue, support the management team, and act as a key point of contact for guests and staff.
- Full Time Hours (Around 40 per week)
- Pay per hour includes Tronc
This entry-level leadership role is ideal for individuals with a passion for customer service and attention to detail.
Key Responsibilities:
- Providing top level customer service and engagement with guests,
- Greet and interact with guests to ensure a welcoming, personalized, and memorable experience.
- Resolve guest concerns or complaints promptly and professionally, escalating when necessary.
- Assist in staff supervision, including shift preparation, and team motivation and in-house incentives.
- Maintain a high standard of cleanliness, presentation, and ambiance throughout guest areas.
- Collaborate with the kitchen, marketing team and other Front Of House Managers to ensure seamless service delivery.
- Maintain up-to-date knowledge of services, offerings, and promotions to make appropriate recommendations to guests.
- Assist with training new staff on hospitality standards and service protocols whilst also continually improving existing standards to be the best operator in the area.
- Monitor and report guest feedback to help shape ongoing service improvements. (NPS and Google)
- Aiding in day-to-day running of the venue, taking a lead on shifts in the absence of Senior Management.
Benefits
- 50% off Siren Craft Brew/25% off Siren City Bars
- 50% off Food and Drink at Siren Country Pubs
- Fantastic staff food menu on shifts over 6 hours
- Options to go to work/attend Beer Festivals across the country
The Junior Assistant Manager role does not involve remote working but there is an element which requires you to be able to pick up the phone in an emergency outside the usual work hours. The above job description is a non-exhaustive list.
Job Type: Full-time
Pay: £14.50-£15.00 per hour
Benefits:
- Company pension
- Employee discount
- Store discount
Work Location: In person
