Join our extraordinary team at the world’s tallest Whisky Distillery, situated in the heart of Edinburgh's historic whisky district of Leith.
We are seeking talented bar staff to become an integral part of our Port of Leith Hospitality Division. As a proven bartender, you will showcase your creativity and expertise in creating classic and signature cocktails that will leave our guests in awe. Working closely with our team, you will contribute to the creation of a captivating atmosphere, where every interaction becomes a memorable experience. With an unwavering commitment to exceptional customer service, you will engage with patrons, share your whisky knowledge, and ensure their visit is nothing short of extraordinary. Embrace the opportunity to be part of our ambitious journey.
What you will do:
- Welcome guests with warmth and professionalism, ensuring they feel valued and attended to from the moment they arrive.
- Engage with guests in a friendly and knowledgeable manner, providing whisky recommendations and sharing insights about different varieties and distilleries.
- Continuously monitor and anticipate guest needs, proactively addressing any requests or concerns to ensure a seamless and memorable experience.
- Provide a service that leaves guests feeling delighted.
- Prepare and present all of our beverages to our standards with focus on attention to detail.
- Ensure the work environment is clean, organized, and stocked with an ample supply of ingredients and beverages. Ensure tables, seating areas, and service stations are well-maintained and stocked.
- Serve food and beverages promptly and accurately, maintaining a high level of attention to detail in presentation and quality.
- Adhere to strict allergen procedures, food safety and health & safety procedures.
- Adhere to proper cash handling procedures, accurately processing payments and maintaining records.
- Collaborate with team members and departments to ensure seamless operations and exceptional guest experience including assisting colleagues in other aspects of the bar/restaurant service.
- Assist in setting up and closing down the bar and dining areas, including cleaning, restocking, and preparing for the next service.
- Stay updated on industry trends, new whisky releases, and distillery information to enhance knowledge and provide accurate information to guests.
- Conduct tableside tastings to share whisky knowledge and deepen guests' understanding and appreciation.
- Promote our branded products and exclusive offerings to enhance the guest experience and drive revenue.
- Upsell additional products, such as tasting flights or food pairings, to enhance guests' enjoyment and increase sales.
- Maintain a professional and welcoming demeanour, providing outstanding customer service at all times.
What you will have:
- Proven experience as bar staff in a premium venue.
- Extensive knowledge of whiskies, including different varieties, distilleries, and production processes.
- Proficient in the art of cocktail making, with a strong ability to dispense consistent high quality drinks
- Exceptional customer service skills with a warm and engaging personality.
- Strong communication and interpersonal skills to effectively interact with guests and provide whisky recommendations and education.
- Ability to work in a fast-paced environment while maintaining composure and delivering excellent service under pressure.
- Outstanding attention to detail to ensure all presentation meet our standards of excellence.
- Solid understanding of bar operations, including inventory management, stock control, and cash handling procedures.
- Ability to work as part of a team, collaborating with other bar team members and kitchen team members to ensure smooth operations and exceptional guest experiences.
- Flexibility in working hours, including evenings, weekends, and holidays, as dictated by business needs.
- Knowledge of relevant health and safety regulations and the ability to adhere to them strictly to maintain a safe and clean bar environment.
- A passion for whisky and a genuine desire to share that passion with others.
What’s in it for you?
- Role progression opportunities after a successful probation period.
- Schedules are focused on work-life balance and based on a four-day working week.
- A working environment representative of our company’s values.
- A fair share of service charge and tips + paid overtime.
- Employee discount scheme.
- Employee cask share scheme.
- Cycle to work scheme
- Meals on duty
Pay: From £12.71 per hour
Benefits:
- Company events
- Company pension
- Discounted or free food
- Employee discount
Experience:
- Bartending: 2 years (required)
Work Location: In person
