Field Service Technician - Vacancy
Location: Ideally based in Berkshire or the surrounding Home Counties
Field-Based Role | Southern & Central England
About Lakes
Lakes Bathrooms and Living Limited is a leading manufacturer and supplier of shower enclosures to the UK market. We are passionate about delivering high-quality products and exceptional customer service, and we are proud of the reputation we have built within the industry.
We have an exciting opportunity for a dedicated and customer-focused individual to join our dynamic team of Field Service Technicians.
The successful candidate will be responsible for providing outstanding face-to-face customer service in customers' homes and retail showrooms, carrying out product inspections, repairs, installations, and technical support while acting as a professional ambassador for the Lakes brand.
Location & Service Area
This is a field-based role, ideally suited to candidates located in Berkshire or the surrounding Home Counties, providing efficient access to our core service territory.
The service area covers a large region of Southern and Central England, including the South Coast through to Norfolk, encompassing:
- Kent
- Sussex
- Hampshire
- Dorset
- Surrey
- Berkshire
- Oxfordshire
- Bedfordshire
- Greater London
- Essex
- Norfolk
Additional travel may be required to support surrounding areas, provide holiday cover, and meet wider business needs. Occasional overnight stays may also be required.
Minimum Requirements
- Full, clean UK driving licence (essential).
- Experience fitting shower enclosures would be advantageous.
- Good mechanical aptitude with a practical and technical mindset.
- Experience using hand and power tools.
- Physically fit and capable of handling and lifting products safely.
- IT literate and comfortable using mobile devices and reporting systems.
- Excellent customer service and communication skills.
- Ability to work independently and as part of a wider team.
- Strong problem-solving skills and attention to detail.
Key Responsibilities
- Diagnose, assess and repair faulty shower enclosures and bath screens in customers' homes.
- Install showroom displays for retail partners.
- Carry out regular inspections and maintenance of showroom displays.
- Liaise with the Customer Service team, providing updates on service visits and outcomes.
- Provide telephone assistance and technical advice to customers when required.
- Maintain van stock levels and ensure service parts are available and organised.
- Submit daily service reports, including photographs and details of completed work.
- Identify opportunities for product improvement and communicate feedback to the Product Manager.
- Carry out chargeable service visits and installations as required.
- Ensure all work is completed safely, efficiently and to a high standard.
- Represent Lakes professionally and competently at all times.
Additional Responsibilities
- Maintain the company vehicle in a clean, safe and roadworthy condition.
- Assist with the build and dismantling of exhibition stands and trade show displays.
- Repackage faulty or damaged products for return to Head Office.
- Carry out special deliveries of Lakes products when required.
- Liaise with Sales Managers and other internal stakeholders as necessary.
- Support wider business activities as required by the Field Service Manager.
What We Offer
- Competitive salary commensurate with experience.
- Company vehicle.
- Company tools and equipment.
- Comprehensive product and technical training.
- Ongoing support and development.
- Opportunity to join a market-leading brand with a strong reputation for quality and customer service.
Apply
If you enjoy working independently, solving problems, and delivering outstanding customer service, we'd love to hear from you.
Join Lakes and become part of a team committed to quality, innovation and customer satisfaction.
Pay: £33,000.00 per year
Benefits:
Work Location: Remote
