About Woolroom
Woolroom is a young, vibrant, multinational, and growing business committed to providing eco-friendly, premium, high-quality wool bedding and sleep products that enhance the comfort and health of our customers delivering better sleep, naturally. As a leader in natural bedding, mattresses, and accessories, we pride ourselves on sustainability and innovation in the wool industry.
About the Role
We are seeking an experienced Shopify Plus eCommerce Manager to join us on a fixed-term basis, covering a period of maternity leave for approximately 12 months. This is a genuine opportunity to step into an impactful, commercially critical role within a fast-growing brand from day one.
You will be responsible for overseeing and optimising our global online store operations and site development. The successful candidate will bring a strategic mindset, deep hands-on Shopify Markets experience, and a passion for delivering outstanding customer experiences, all aligned with Woolroom's brand identity and growth goals.
You will support and underpin the Global Growth & Marketing team by achieving and exceeding its Global eCommerce objectives, in our major markets of US, UK and Canada.
You will be expected to visit our Charlotte, USA based office every quarter to work closely with our North American team.
This is a broad ranging position with significant impact, offering senior level exposure and genuine opportunities to make your mark during the contract period.
Key Responsibilities
Platform Management & Innovation
Managing a small team, oversee the Shopify platform day-to-day, managing API integrations, apps, promo/discount engines, and any tools that keep the store running smoothly. Stay current with eCommerce trends and Shopify updates to continually evolve our approach.
Strategy & Project Management
Drive the planning and delivery of digital marketing campaigns, site developments, and platform change-overs, keeping projects on track, stakeholders aligned, and executions on time. Set clear objectives across traffic, customer acquisition, retention, and revenue growth, and ensure the team is set up to deliver against them.
Customer Experience & CRO
Ensure the store delivers a seamless experience across all devices, leading UX, site design, checkout optimisation, and page speed. Use A/B testing, personalisation, and customer feedback to drive continuous improvement in conversion rates.
Analytics & Reporting
Monitor KPIs, track performance trends, and use data to inform decisions. Utilise analytical tools to understand user behaviour and identify areas for improvement.
Team, Compliance & Security
Collaborate with internal teams and external partners to keep eCommerce aligned with wider business goals. Ensure compliance and maintain appropriate security measures to protect customer data.
Team Leadership
You will be supported by a small team who deliver day-to-day execution across campaigns and content. You'll provide direction and guidance to ensure their work aligns with broader eCommerce objectives, while keeping their workload focused and manageable.
What We're Looking For
Key Characteristics
- Analytical and problem-solving mindset, with the ability to make data-driven decisions
- Agile, adaptable, and comfortable navigating a dynamic global eCommerce landscape
- Results-oriented, with a focus on achieving and exceeding commercial targets
- Excellent interpersonal and communication skills, able to collaborate effectively at all levels
- Self-motivated and organised, with strong attention to detail
- Confident leader with strong decision-making capability
- Assured and assertive, with a strategic planning and execution focus
Required Qualifications & Experience
- Minimum 5 years of experience in global eCommerce operations management (required)
- Proven experience managing Shopify Plus platforms, including third-party integrations and apps (required)
- Experience of managing external development partners
- Strong analytical skills and experience with eCommerce analytics tools
- Excellent project management skills in a fast-paced environment
- Strong cross-functional communication and collaboration skills
Pay: £50,000.00-£60,000.00 per year
Benefits:
- Company pension
- Cycle to work scheme
- Employee discount
- Free parking
- On-site parking
- Work from home
Ability to commute/relocate:
- Oakham LE15 6QF: reliably commute or plan to relocate before starting work (required)
Application question(s):
- Needs to have at least 2-3 years of Shopify experience
Experience:
- global eCommerce operations management : 5 years (required)
Work authorisation:
- United Kingdom (required)
Work Location: Hybrid remote in Oakham LE15 6QF
