Job Summary
We are seeking a professional and organised Medical Receptionist to join our healthcare team. The successful candidate will be the first point of contact for patients, providing excellent customer service and ensuring smooth administrative operations within the practice. This role offers an opportunity to work in a friendly environment where attention to detail and compassionate communication are highly valued. The position is paid and suitable for individuals with a keen interest in healthcare administration.
Duties
- Greet patients warmly and professionally upon arrival, creating a welcoming atmosphere
- Manage patient appointments, including scheduling, confirming, and rescheduling as necessary
- Handle incoming calls, respond to enquiries, and direct calls appropriately
- Maintain accurate patient records and update information in the practice management system
- Process payments and insurance documentation efficiently and accurately
- Assist with administrative tasks such as filing, data entry, and correspondence
- Ensure the reception area remains tidy and well-organised at all times
- Support the clinical team with general administrative duties as required
Qualifications
- Previous office or administrative experience is preferred but not essential; training will be provided
- Excellent organisational skills with a keen eye for detail
- Strong communication skills, both written and verbal
- Ability to remain calm and professional in a busy environment
- Proficiency in using office software such as Microsoft Office or similar programmes
- A friendly demeanour with a commitment to delivering outstanding customer service
- Knowledge of healthcare procedures or experience in a medical setting is advantageous but not mandatory
Pay: From £12.71 per hour
Benefits:
- Bereavement leave
- Casual dress
- Free parking
- On-site parking
Work Location: In person
