Service & Impact Lead (Customer Experience & Community Support)
£12.75 per hour + commission | 20 hours per week
Evenings & Saturday or Sunday mornings (rota-based)
Do you love people, thrive in a busy environment, and care deeply about making a difference?
We’re looking for a warm, organised, people-focused Service & Impact Lead to join our team. This is a trusted, front-facing role at the heart of our Martial Arts Academy in Halfway, Sheffield S20 3FS — supporting students, families, and new enquiries while helping create a positive, supportive, and welcoming environment every day.
This role is perfect for someone who enjoys talking to people, staying organised, solving problems, and being part of a close-knit, values-led team.
What You’ll Be Doing
- Welcoming students and families with confidence, warmth, and professionalism
- Answering calls and making friendly follow-up calls to new enquiries and existing families
- Supporting new students from enquiry through to enrolment
- Keeping student records, notes, and tuition details accurate and up to date
- Liaising with Teachers to support students who may need extra encouragement
- Helping with events, testing admin, certificates, and day-to-day organisation
- Maintaining a high standard across the academy — keeping things running smoothly behind the scenes
- Checking in with students who’ve been absent and offering a positive nudge back
No two days are the same — and that’s part of what makes this role so rewarding.
Role Profile - Service & Impact…
Who We’re Looking For
You don’t need a martial arts background — but you do need people skills.
You’ll be a great fit if you:
- Are confident speaking to parents, children, and adults
- Communicate clearly, kindly, and professionally (in person and on the phone)
- Are organised, reliable, and comfortable using digital systems
- Can take ownership, follow through, and work independently
- Understand the importance of confidentiality and professional boundaries
- Bring positive energy and genuinely care about helping others
Experience in customer service, reception, admin, or a people-facing role is ideal.
Hours & Pay
- £12.75 per hour + commission
- 20 hours per week
- Evenings and Saturday mornings on a rota basis
Benefits
- Monthly commission (subject to change)
- Your own martial arts training included
- Immediate family training at our team tuition rate
- Workshops included and ongoing professional development
- A supportive, values-driven workplace where people genuinely matter
Our Values
- Positive Environment – people feel safe, welcome, and supported
- Supportive Community – everyone belongs
- Life-Changing Impact – we measure success by the difference we make
- Become Better – we take ownership and keep growing
If you love people, enjoy being part of something meaningful, and want a role where your work genuinely matters — we’d love to hear from you.
Apply today by sending your CV & Cover Letter to [email protected] with the subject 'Service & Impact Lead'
Job Type: Part-time
Pay: £12.75 per hour
Benefits:
- Employee discount
- Free parking
- Work from home
Work Location: In person
