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Delivery and Improvement Officer

Civic Recruitment Limited
Hereford

Job details

Full-time | Fixed term contract
£21.83 an hour

Qualifications

Microsoft Office
Analysis skills
Project management
Organisational skills
Project management methodology
Microsoft Project
Communication skills
Time management

Full job description

Job Title: Delivery and Improvement Officer – Interim

Contract Type:

3–6 Month Contract

Location:

Hybrid Working

Hours:

Full Time (37 Hours)

Desirable Requirement:

Previous Local Authority / Council Experience

Job Purpose

The Delivery and Improvement Officer is instrumental in supporting the successful execution of transformation and service improvement initiatives within the Community Wellbeing Directorate, particularly in adult social care. Operating in a dynamic and collaborative setting, the role involves coordinating programs, monitoring progress, and ensuring effective governance and reporting. This position is crucial for driving continuous improvement and delivering impactful outcomes that enhance services for residents. The ideal candidate is proactive, organized, and possesses strong communication skills, with the ability to manage multiple priorities under tight deadlines.

Key Responsibilities

Support the delivery of transformation programs and service improvement plans
Coordinate project activities, including governance, reporting, risk management, and documentation
Collaborate with Senior Responsible Officers to track progress and outcomes
Develop clear and concise reports, briefings, and decision-making documentation
Engage with stakeholders across services to support continuous improvement initiatives
Assist in planning and delivering workshops, meetings, and program communications
Monitor and track project milestones, ensuring deadlines and deliverables are met
Contribute to risk identification and support the implementation of mitigation strategies
Maintain accurate project records and ensure information is current and accessible

Experience Required

Experience in a project or program delivery environment
Proven experience in a fast-paced setting managing multiple priorities
Experience supporting transformation programs or service improvement initiatives
Experience working with stakeholders across multiple departments
Experience within local government or adult social care (highly desirable)

Qualifications & Skills

Strong understanding of project management methodologies and governance frameworks
Excellent organizational and time management skills
Strong analytical and problem-solving abilities
Ability to produce high-quality reports and documentation
Excellent communication and stakeholder engagement skills
Ability to prioritise workload and meet tight deadlines
Proactive, collaborative, and solution-focused mindset
Competent in using Microsoft Office and project tracking tools
Adaptable and able to work effectively in a dynamic environment

Additional Information

Pay Rate: £21.83 per hour (Umbrella)
Pay Frequency: Bi-weekly
Working Pattern: Hybrid (Plough Lane office & remote working)
Fast-paced transformation-focused environment