Summer Front Office Support Agent
Fixed-Term Contract until 31 October 2026
Ideal for students or anyone looking for temporary summer employment and valuable customer service experience.
Responsibilities of the Role:
- Welcoming and assisting clients visiting our office.
- Conducting property viewings across Sunderland City Centre (on foot own transport not required for role)
- Answering incoming telephone calls and delivering exceptional customer service.
- Responding promptly to enquiries via email and property portals.
- Booking and coordinating property viewings.
- Following up with prospective tenants after viewings.
- Building positive relationships with landlords, tenants and applicants.
- Providing administrative support to the lettings team.
- Updating social media with new property instructions (where required).
What We’re Looking For:
- Friendly, enthusiastic and confident personality.
- Excellent communication and customer service skills.
- Well organised with good attention to detail.
- Confident using Microsoft Office and online systems.
- A full UK driving licence is preferred but not essential.
- Customer service experience is desirable, but full training will be provided.
Availability Required:
- July – September: 3–4 days per week
- October: 2 days per week
- Flexibility to work weekdays and occasional Saturdays.
- Immediate start.
Pay: £12.71 per hour
Work Location: In person
