About Us
Kura is a leading customer service outsourcing provider, delivering exceptional support on behalf of a range of well-known brands. We focus on creating outstanding customer experiences while offering a supportive and engaging workplace for our people.
Role Overview
We are seeking a motivated and target-driven Outbound Sales Advisors to join our team in Glasgow.
In this role, you will be responsible for generating new business opportunities through proactive outbound engagement with small and medium-sized businesses. You will identify potential customers, build relationships, understand their requirements, and present tailored solutions that deliver value.
This is an exciting opportunity for an ambitious sales professional who enjoys working in a fast-paced environment, achieving targets, and contributing to business growth. You'll be supported with comprehensive training, ongoing coaching, and development opportunities to help you succeed.
Key Responsibilities
- Conduct proactive outbound calls to prospective SME customers to generate new business opportunities.
- Contact existing customers to identify opportunities for account growth and additional service uptake.
- Build strong relationships with customers through professional and consultative sales conversations.
- Identify customer needs and recommend suitable products and services.
- Deliver an outstanding customer experience throughout the sales journey.
- Accurately record customer interactions and sales activity within CRM systems.
- Meet and exceed individual, team, and business sales targets.
- Support campaign activities designed to increase market penetration and customer acquisition.
- Handle customer objections confidently and professionally.
- Ensure all sales activity complies with GDPR, data protection, and regulatory requirements.
- Collaborate with colleagues to achieve departmental objectives and share best practices.
- Support contract administration and onboarding activities to ensure a seamless customer experience.
- Continuously develop sales skills, product knowledge, and industry awareness.
What We're Looking For
We are looking for individuals who can demonstrate:
- Previous experience in outbound sales, telesales, or customer acquisition.
- Strong communication and relationship-building skills.
- Confidence engaging with customers and influencing outcomes.
- A target-driven mindset with a desire to achieve results.
- Excellent listening and questioning skills.
- Strong negotiation and objection-handling abilities.
- Attention to detail and accuracy.
- Ability to manage workload and prioritize tasks effectively.
- Strong customer service skills.
- A positive attitude and willingness to learn.
- Ability to work collaboratively within a team environment.
- Competent Microsoft Office and CRM system skills.
Desirable
- Experience within a B2B sales environment.
- Experience selling within utilities, regulated industries, or similar sectors.
- Knowledge of Salesforce, Dynamics, or comparable CRM platforms.
- Strong planning and organizational skills.
What We Offer
- Competitive salary and incentive opportunities.
- Full-time Monday to Friday working pattern.
- Comprehensive onboarding and sales training.
- Ongoing coaching and development support.
- Career progression opportunities.
- Supportive and inclusive working environment.
- Employee wellbeing initiatives.
- Recognition and reward programmes.
Recruitment Process
If shortlisted, the recruitment process may include:
- Screening interview
- Sales-focused assessment
- Final interview
- Offer and pre-boarding
We will guide you through each stage and provide support throughout the process.
Core Competencies
Successful candidates will demonstrate:
- Customer Focus
- Results Orientation
- Service Improvement
- Accuracy and Attention to Detail
- Collaboration
- Communication with Impact
- Continuous Learning and Development
- Commercial Awareness
- Accountability
Working Location
This is a full-time, onsite role based in Glasgow.
Pay: £13.45 per hour
Application question(s):
- Are you able to work 40 hours per week on a full-time basis?
- Are you legally authorised to work in the UK?
- Do you have previous sales?
- Are you comfortable handling a high volume of calls?
- Are you able to reliably commute to this role’s location?
- Are you comfortable working in a target-driven environment
- Do you have at least 12 months of sales contact centre experience?
- Can you start on 1st September 2026?
Experience:
- sales contact centre: 1 year (required)
Location:
- Glasgow G4 0JY (required)
Work Location: In person
