Deputy Manager – Adults Supported Living Services
Salary: £40,000 per Annum | 40 Hours per Week | Full-Time
Base Location: Patrick House, 180 Lifford lane, Kings Norton, Birmingham , B30 3NU
We're looking for an experienced Deputy Manager to join our Supported Living services, leading a cluster of services across Birmingham. Working in close partnership with the Registered Manager, you'll play a key role in driving quality of care, supporting CQC compliance, and providing strong, visible people management to staff teams across multiple sites.
You'll act as 2nd line on-call support outside of core hours and deputise for the Registered Manager during periods of absence, ensuring continuity of leadership, compliance, and person-centred, high-quality support at all times.
About the Role
As our Deputy Manager, you'll:
- Support the Registered Manager in leading the day-to-day operation of a cluster of Supported Living services for adults with learning disabilities and mental health needs
- Deputise for, and cover, the Registered Manager during periods of leave or absence
- Provide 2nd line on-call support across the cluster outside of core hours
- Drive quality of care that is person-centred, outcome-focused, and promotes independence and wellbeing
- Be a strong, visible presence across multiple sites, supporting staff, families, and the people we support
Key Responsibilities
- Support all aspects of CQC compliance, including inspection-readiness and hands-on support before, during, and after CQC inspections
- Provide strong, visible people management across the cluster, supervising, coaching, appraising, and motivating staff teams
- Travel regularly across the cluster to support services, staff, and the people they support
- Support the recruitment, induction, and ongoing training and development of staff across the cluster
- Regularly audit and review care plans, risk assessments, and support plans, ensuring they remain accurate and person-centred
- Support the investigation and management of incidents, accidents, safeguarding concerns, and complaints
- Build and maintain positive working relationships with families, commissioners, and other external stakeholders
- Support the Registered Manager in achieving occupancy, financial, and operational targets for the cluster
- Ensure all staff understand and comply with CQC regulations, safeguarding procedures, the Mental Capacity Act, and DoLS
- Deputise for the Registered Manager at management and stakeholder meetings as required
What We're Looking For
- Level 5 Diploma in Leadership for Health and Social Care (or equivalent) — essential
- Proven experience in a similar level role (e.g. Deputy Manager or equivalent), supporting adults with learning disabilities and mental health needs — essential
- Extensive knowledge of CQC regulations and the fundamental standards, with demonstrable experience supporting inspections — essential
- Strong people management skills, with a proven ability to lead, motivate, and develop staff teams
- A strong focus on quality of care delivery and a track record of driving continuous improvement
- Working knowledge of the Mental Capacity Act, DoLS, safeguarding, and other relevant legislation
- Excellent communication, organisational, and time management skills, with the ability to manage competing priorities
- Full UK driving licence and access to a vehicle, with a willingness to travel regularly across the cluster
- Willingness to participate in the 2nd line on-call rota, including evenings and weekends
What We Offer
- Paid induction and training, including leadership development
- Funded Health & Social Care Diplomas (Level 2–5)
- Blue Light Card discounts
- Employee Assistance Programme (EAP)
- Cycle to Work Scheme
- Enhanced Family Leave
- 28 Days Annual Leave
- Career progression opportunities
About iBC Healthcare
iBC Healthcare supports individuals across the Midlands with learning disabilities, autism, complex needs, dementia, physical disabilities, and mental health conditions. 97% of our employees would recommend us as a great place to work, and 93% plan to stay with us for the next 3–5 years.
Apply today and help lead outstanding, person-centred support across our Birmingham services.
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