At Donnington & Co, we believe in doing things properly.
Set within the Berkshire countryside, our estate is home to a 111-bedroom hotel and spa, an 18-hole golf course, and our signature restaurant, PRESS. Just across the greens sits The Post Barn, our dedicated venue for events and celebrations.
For us, hospitality isn't a script; it’s remembering a name, knowing how a guest takes their coffee, and making sure every conversation feels natural. We don’t go in for empty gestures; we go in for care, purpose, and doing the job right.
We’re looking for people who take that same pride in their work. In return, we provide the kind of environment where you can actually master your craft. From structured training to genuine career development, we ensure your growth is as well-thought-out as our service. If you believe that hospitality is about the "small things done well," you’ll fit right in.
The Role: Events & Reservations Manager
We are looking for an Events & Reservations Manager to join our team on a permanent basis.
You don’t need a long CV in hospitality to join us, we’ll provide the training you need to master your craft. We simply ask for people who are reliable, observant, and genuinely enjoy looking after others.
The Events & Reservations team, are the primary point of contact for all event and booking enquiries, delivering exceptional customer service throughout our sales journey. Working collaboratively with the team, you will be responsible for proactively converting enquiries into confirmed bookings and ensuring a seamless client experience from initial enquiry to final planning. Once bookings have been confirmed, you will coordinate and plan each event, building strong relationships with clients through telephone, email, and face-to-face interactions. You will conduct site visits and lead planning meetings to ensure every event is tailored to the client's individual requirements. You will communicate all event details and client requirements clearly and accurately to internal departments, both verbally and in writing, ensuring the Operations team have all the information needed to deliver each event to the highest standard.
The Events & Reservations Manager would oversee recruitment and training for the team, ensuring all communication is of the best standard and maximising all enquiries and revenue opportunities.
Working with the Sales & Commercial Managers to drive revenue and achieve sales targets, by managing the hotels sales pipeline and overseeing the sales cycle from enquiry to conversion. Leading office sales meeting to target opportunities and manage and report sales achieved.
The successful applicant will be highly articulate, accurate and be extremely well presented. They will possess excellent communication skills at all levels and be adept at identifying customer needs and providing solutions to match these. Other key skills include being well organised, motivated, a good sales person with exceptional attention to detail and the desire to go the extra mile for our guests.
The shift patterns for this role includes but is not limited to evenings and weekends where required.
Previous experience in managing a team, a corporate sales background or hospitality experience is preferred.
Why join Donnington & Co as an Events & Reservations Manager?
We provide an environment where you can actually grow. Beyond the shift, we offer a range of benefits designed to support your wellbeing and your career:
- Fair Pay & Rewards: Competitive hourly rates plus a significant service charge
- Flexibility: Early Pay (on-demand wage access) when you need it
- Perks: High street discounts via Benefit Hub and generous stays at our two hotels, as well as membership discounts, Spa and Golf
- Wellbeing: Access to our Employee Assistance Programme (EAP) and Cycle to Work scheme.
- Long Service Awards
We also know how to host our own, from summer BBQs to department social events, we make sure our working experience is as rewarding as our guest experience.
If you believe in care, purpose, and doing the job right and you think our Events & Reservations Manager role is for you, we’d love to hear from you.
Work Location: In person
