Northwood is a family-owned group of associated companies that provide the manufacturing, supply and transportation of paper hygiene and wiping products for both the away-from-home and consumer market.
Our mission is to be the market-leading partner of choice in the away from home tissue industry. One of only a small handful of companies in the UK market that is fully vertically integrated; Northwood is involved at each point in the supply chain, from raw material supply, tissue and towel manufacturing, end-user product converting, storage and transportation.
Our remit is huge, with a portfolio of products covering two key systems brands, professional wiping, commodity, consumer paper and private label. We sell into a distribution network spanning the UK, Ireland and Europe, which in turn service markets such as healthcare, hospitality, hotels, engineering, janitorial, catering and education.
We are a highly successful, award-winning and ambitious business that has grown from a humble paper sales business to a market leader employing over 800 colleagues, across 11 sites in the UK and Spain.
We differentiate ourselves by excelling in product quality alongside market-leading service and sales support.
Join Northwood as IT Support Engineer and support the delivery of high-quality IT services across our dynamic business.
You will gain hands-on experience with modern cloud technologies and end-user support where you will help maintain and improve IT infrastructure, ensuring reliable operations for production, logistics, and office-based teams.
Please note: This role is full time, permanent, and based fully onsite with travel. Hybrid working is not offered with this role.
An insight into the role:
- Provide second-line technical support to employees across all UK sites, and third-line technical support with cloud and infrastructure.
- Assist with troubleshooting hardware issues on Windows 11 laptops, desktops, and mobile devices.
- Support users with Office 365 applications including Teams, Excel, Outlook, SharePoint, and OneDrive.
- Assist in maintaining on-site & cloud services (Azure AD, Exchange, SharePoint etc).
- Help with onboarding/offboarding processes including account creation, device configuration, and permissions.
- Support device management, security policies, updates, and application deployment.
- Contribute to IT asset management: equipment tracking, hardware lifecycle, licensing updates.
- Support the rollout of IT improvements and technology upgrades across sites.
- Perform basic printer, hand-held device and peripheral troubleshooting.
- Participate in digital transformation or cloud migration initiatives.
- Assist with documentation, testing, and deployment activities for IT improvement projects.
- Collaborate with colleagues across the IT team to deliver multi-site projects.
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Company pension
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Life assurance
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Sick pay
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Free company products
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Free on-site parking
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Food, retail, holidays, cinema, and gyms discounts
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Wellness programmes, including Employee Assistance Program and OnDemand GP service
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Free early access to pay scheme
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Salary sacrifice schemes
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Employee referral scheme
We’re looking for knowledge and understanding in the following areas:
- Windows 11 configuration, troubleshooting, and user profile management.
- Cloud environments, e.g. Azure Active Directory and Microsoft 365 administration.
- Cybersecurity principles such as MFA, phishing prevention, access control, and data protection.
- Advanced networking concepts (LAN/WAN, Wi-Fi, DHCP, DNS, VPN).
Additional attributes we’re looking for:
- Strong customer service focus; strong communicate skills (colleagues at all levels).
- Problem-solving capability with a logical, methodical approach.
- Initiative to take ownership and accountability for projects\tasks.
- Ability to learn quickly and adapt to evolving technologies.
- Interest in cloud computing, automation, or scripting (PowerShell).
- Experience using ticketing or helpdesk systems.
- Demonstrate a proactive and positive attitude toward learning and development.
- Follow IT processes, documentation standards, and security protocols.
- Engage in continuous improvement by suggesting enhancements to IT services.
- Be willing to travel occasionally to other UK sites with members of the IT team.
- Represent IT in a friendly, solution-oriented manner across the business.
At Northwood, we are committed to fostering an inclusive and diverse environment where everyone is welcomed and respected. We strive to promote a workplace that celebrates diversity and encourages individuals to express their opinions and beliefs. We are dedicated to providing equal opportunities for all.
