Are you organised, customer-focused, and enjoy working in a fast-paced environment? We have an exciting opportunity for a Service Co-ordinator to join our busy Commercial Vehicle Service Department in Strood.
As a key member of the team, you'll act as the link between our customers and workshop, helping to ensure a smooth and professional service experience.
Key Responsibilities
- Handle customer enquiries by telephone and in person.
- Book commercial vehicle services, repairs, and inspections.
- Create and update job records and workshop schedules.
- Liaise with Workshop Control regarding vehicle progress.
- Keep customers informed throughout the repair and service process.
- Rebook recalls and missed appointments.
- Authorise breakdowns where applicable.
- Maintain customer accounts and departmental records.
- Complete general administrative duties and required training.
What We're Looking For
- Previous experience in a commercial vehicle, fleet, transport, or automotive environment.
- Knowledge of vehicle terminology.
- Excellent customer service and communication skills.
- Previous administration experience.
- Good IT skills, including Microsoft Office.
- Strong organisational skills and attention to detail.
- Ability to prioritise workloads and work under pressure.
- Confidence dealing with customers and colleagues at all levels.
- A proactive and positive approach to problem-solving.
Desirable
- Experience using Kerridge (training can be provided).
- GCSEs (or equivalent) in Maths and English.
If you enjoy delivering excellent customer service and thrive in a busy team environment, we'd love to hear from you.
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Job Types: Full-time, Permanent
Pay: £31,000.00-£33,000.00 per year
Benefits:
- Company pension
- Life insurance
- On-site parking
Experience:
- Commercial Vehicle/HGV administration: 1 year (required)
- Automotive administration: 1 year (required)
Work authorisation:
- United Kingdom (required)
Work Location: In person
