Company Description
At Frasers Group we’re rethinking retail. Through digital innovation and unique store experiences, we’re serving our consumers with the world’s best sports, premium and luxury brands globally. As a leader in the industry, we’re elevating the retail experience for our consumers through our collection of established brands, including Sports Direct, FLANNELS, USC, Frasers, and GAME.
Why join us?
Our vision - we are building the planet’s most admired and compelling brand ecosystem
Our purpose - we are elevating the lives of the many with access to the world’s best brands and experiences
At Frasers Group, we fear less and do more. Our people are forward thinkers who are driven to operate outside of their comfort zone to change the future of retail, embracing challenges along the way. The potential to elevate your career is massive, the experience unrivalled. To be able to make the most of it you need to live and breathe our principles:
Own it and back yourself - Own the basics, own your role and own the result
Think without limits - Think, think fast, think fearlessly
Be relevant - Relevant to our people, our partners and the planet
Are you ready to join the Fearless?
Job Description
The Role:
As a Flow Room Technician, you'll partner with the on-site Operations team, ensuring the smooth system and product flow to achieve and exceed operational KPIs across designated areas. You will work closely with warehouse operatives, Flow Room colleagues, Shift and Section Managers, Supervisors, Trainee Supervisors, and the IT and Engineering teams.
Key Responsibilities:
Working alongside the Flow Room Senior Technician, you will support the day-to-day running of warehouse systems, reporting faults, prioritising waves in line with the daily operational plan, and providing recommendations to optimise performance and product flow.
You will be responsible for analysing operational data in real time, capturing information from warehouse systems into trackers and reports, monitoring forecasts, and identifying, investigating, and communicating operational risks and missed targets to the Senior Technician.
You will monitor operational KPIs and performance trends, using data to identify risks, opportunities, and areas requiring intervention to support the achievement of site objectives.
You will also be expected to identify operational bottlenecks and understand their impact on overall warehouse performance. This includes applying root cause analysis techniques to investigate issues, collaborating with multiple teams to gather and share information, and contributing to the development of effective solutions.
The role requires a proactive approach to continuous improvement, actively supporting the implementation of new processes, system enhancements, and ways of working to improve productivity, quality, and customer service.
Previous experience within a Control Room, Flow Room, Planning, Supervisory, Logistics, Manufacturing, or Warehouse Operations environment would be advantageous, as the role requires the ability to interpret live operational data, understand operational dependencies, and make recommendations that support business performance.
Shift Pattern
4 on 4 off rotation – Days and Nights
Qualifications
Essential Skills
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Previous experience working in a data, analytics, or operational support role.
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Strong IT skills with the ability to work across multiple systems.
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Ability to work under pressure in a fast-paced automated environment.
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Excellent attention to detail and a problem-solving mindset.
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Strong communication and teamwork abilities.
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Good operational awareness.
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Experience applying root cause analysis and structured problem-solving techniques.
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Ability to analyse data and communicate findings effectively.
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Strong organisational and prioritisation skills.
Desirable Skills
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Previous experience within a Flow Room, Control Room, Operational Control Centre, Planning, Logistics, Manufacturing, or Warehouse Operations environment.
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Experience interpreting operational data and using it to support decision-making.
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Understanding of warehouse KPIs and performance metrics.
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Knowledge of Warehouse Management Systems (WMS) and Warehouse Control Systems (WCS).
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Experience using Microsoft Excel for reporting and analysis.
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Understanding of automated warehouse operations and material flow.
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Experience supporting continuous improvement initiatives.
What Success Looks Like
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Maintaining effective product flow across designated operational areas.
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Monitoring system performance and escalating risks appropriately.
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Supporting the achievement of productivity, quality, and service KPIs.
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Delivering accurate and timely operational reporting.
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Identifying operational bottlenecks and contributing to effective solutions.
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Building strong working relationships across Operations, Engineering, and IT teams.
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Supporting continuous improvement and operational excellence initiatives.
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Demonstrating sound judgement and data-driven decision-making in a fast-paced environment.
Additional Information
Along with your benefits package we also offer a wide range of perks for our colleagues:
Frasers Champion- Our employees are at the heart of our business and we ensure individuals are recognised every single month for their hard work. Frasers Champion is a peer nominated scheme where 8 winners will receive double their pay for a month where they have lived the Frasers Group values.
Retail Reconnect – In order to build the planets most admired and compelling brand ecosystem, all employees must understand our business, product and customers. Each financial year, head office employees will gain insights by spending one to two days in one of our stores or the warehouse. The goal is to learn how the work you do impacts our teams on the frontline, and to bring ideas back to the office which will improve how we work.
Fearless 1200 – Fearless 1200 is our way of recognising our growth. It’s bold, ambitious, and designed to reward colleagues across the business for living our values and delivering impact. Fearless 1200 links how we perform to how we're rewarded – check out the video link to find out more - https://www.youtube.com/watch?v=O0qmvJofMew
Employee Welfare
Frasers Fit – Our Everlast Gyms Team are on a mission to make our workforce the best, and fittest on the planet! We run free gym classes for employees as well as discounted memberships to our clubs. Frasers Fit is our wellbeing programme which aims to support and improve colleagues Physical, Financial & Mental wellbeing. The app is accessible for every employee and includes training, nutrition and lifestyle advice- all completely free.
Retail Trust – We know that its not just about physical health, mental wellness is equally important which is why all of our employees get free access and support from the Retail Trust charity. This includes a 24 hour wellbeing helpline, wellness hub, counselling and financial/legal support.
What’s next?
Our Recruitment Team will be reviewing applications and all candidates will receive a response, whether you are successful or unsuccessful. Shortlisted applicants may be asked to confirm a few key details before being booked in for a first stage interview with the Recruiter - this will be behaviourally focussed and centred around how you align with our Culture and Values. If successful we anticipate one or two further interview stages with the Hiring Manager/wider team which will be more technically focussed and could include a presentation/task so we can see your skills in action.
