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Job Title: Governance Manager
City: Telford
State/Province: Shropshire
Posting Start Date: 7/16/26
About Servaada, a Wipro company:
Servaada is Wipro UK entity, authorised by the Financial Conduct Authority (FCA), the UK financial services regulator, to undertake regulated activities on behalf of its clients, as an outsourced service provider.
Job Description:
Job Description
About the Role:
Servaada, a Wipro company is looking for a Governance Manager. The Governance Manager is responsible for managing and delivering governance activities for assigned clients or corporate governance. The role ensures that effective governance forums operate as intended, reporting is accurate and timely, and issues are proactively identified, managed and resolved to support service quality, regulatory assurance and client confidence.
The role operates with moderate autonomy, making day‑to‑day governance decisions within agreed frameworks and escalating complex or high‑impact issues as appropriate. Success is measured through high‑quality governance reporting, effective issue management, strong client feedback and timely resolution of audit and regulatory matters.
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Responsibilities:
Manage and maintain governance frameworks for assigned clients or corporate governance
Lead governance forums, ensuring agendas, papers, decisions and actions deliver effective outcomes
Oversee performance monitoring, including SLA and KPI reporting, ensuring accuracy and insight
Manage governance reporting, MI and action tracking at an operational level
Identify, manage and resolve governance issues, escalating complex or high‑impact matters appropriately
Lead incidents, audits and remediation activities within remit, ensuring timely closure
Build strong client relationships and act as a key governance contact for assigned clients
Liaise with Risk and Compliance functions to ensure alignment, appropriate escalation and assurance
Support continuous improvement in governance processes and reporting quality
Manage, support, coach and develop analysts and junior team members
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Essential Skills:
Strong experience in governance delivery and reporting within a regulated or complex environment
Proven capability in managing governance forums, actions and reporting cycles
Strong stakeholder management and communication skills
Experience overseeing performance metrics, including SLAs and KPIs
Strong analytical and organisational skills, with attention to detail
Ability to manage multiple priorities and deliver to deadlines
Desirable Skills & Qualifications:
Knowledge of the UK regulatory environment, particularly within financial services
Governance, risk or compliance qualification (or working towards)
Experience in pensions, life insurance, outsourcing or third‑party service delivery
Familiarity with governance tools, systems and reporting platforms
Experience supporting audits and regulatory reviews
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Personal Attributes:
Detail‑oriented, organised and methodical in approach
Proactive and solution‑focused, with a strong sense of ownership
Confident communicator, able to engage clients and internal stakeholders effectively
Collaborative and supportive team member and people manager
Calm and resilient when managing issues, audits and competing demands
Application of Individual Conduct Rules:
Standard of conduct is reasonable under all circumstances relating to
Must act with integrity
Must act with due skill, care and diligence
Must be open and cooperative with the FCA and other regulators
Must pay due regard to the interests of customers and treat them fairly
Must observe proper standards of market conduct
Join our team as a Governance Manager and make a meaningful impact in the lives of our clients and beneficiaries. If you have a passion for governance, a thorough understanding of investment services, and a desire to assist customers in their financial journey, we welcome you to apply and be part of our dedicated team.
Equal Opportunities:
Servaada is committed to diversity, equality, and inclusion in the workplace. All applicants welcome.
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