Overview
We are seeking a proactive and organised General Practice Assistant (Non-Clinical) to join our team. This vital role supports the smooth operation of the GP medical practices by managing administrative tasks, coordinating patient communications, and ensuring efficient office workflows. The ideal candidate will bring excellent communication skills, strong organisational abilities, and a passion for delivering exceptional customer service. This position offers an exciting opportunity to contribute to a dynamic healthcare environment while developing valuable skills in administration.
Location of Job: Thetford Healthy Living Centre, Croxton Road, Thetford, Norfolk, IP24 1JD
Full-time, 37.5 hours per week
£13.63 per hour plus NHS Pension
Closing Date: 25/09/2026 (We reserve the right to close the job earlier, if sufficient interest in the role)
Job Responsibilities:
- Working with on-call team, ensuring the daily requests for GP appointments are dealt with accuracy and in a timely manner
- Adapting to individual clinicians as you work alongside the on-call team
- Completing the GPA team tasks. Reassigning tasks if the clinician is on annual leave
- Reassigning pathology depending on annual leave or clinicians who work on a part-time basis
- Filing bowel and smear results
- Process and Invite patients in for their cervical screening using the portal.
- Completing repeat blood test team tasks, adding blood forms at the request of clinicians
- Actioning various batch reports and completing system one updates
- Have a good understanding when to send FP69’s
- Managing and having a clear understanding of footfall and accurx system
- As and when undertaking various other admin roles as appropriate to cover sickness and annual leave
- Following the GP planner and annual leave on SystmOne, plan and add all clinical and additional staff’s clinic lists and any ad-hoc rota amendments.
Qualifications
- Strong IT proficiency in Word and Excel
- Excellent communication skills in English, both written and verbal
- Knowledge of medical terminology is advantageous but not essential; willingness to learn on the job is required
- Exceptional organisational skills with the ability to prioritise tasks effectively and manage time efficiently
- Ability to work independently as well as part of a team in a fast-paced environment.
Join us as a General Practice Assistant (Non-Clinical) to play a key role in supporting quality healthcare delivery through efficient administrative operations. Your dedication will help ensure our practice runs smoothly while providing excellent service to our patients.
Pay: £13.63 per hour
Expected hours: 37.5 per week
Benefits:
- Company pension
- On-site parking
Work Location: In person
