Step Into Something Amazing at Superdrug Head Office!
Location: East Croydon
Working Hours: 37.5 hours
Working Pattern: 3 days in office
Salary: Competitive
Career Band: Band 7
Why Superdrug?
Passionate about Beauty and Health? Want to be part of an innovative, trend setting retailer? Our vibrant Head Office, based by East Croydon station is a fantastic environment filled with hundreds of brilliant personalities.
We’re a team that puts our customers and our teams at the heart of everything we do. At Superdrug, we aim to be the best in accessible health & beauty, loved by our customers for value, choice, friendly advice, service and fun. Our success comes from our people – they make the difference. We’re all about personality, we have fun, and we work hard to deliver That Superdrug feeling.
Role Purpose
You will report to the Senior Ecom Trading Manager and will be responsible for managing healthcare categories online, landing a compelling strategy through driving sales and improving conversion on Superdrug.com.
Here's the exciting bit… A day includes:
Monitor sales, identifying improvement opportunities and propose actions to increase sales. Create event plan in-line with company deadlines ensuring that commercial offers are right for online and customers.
Leverage sales data, customer insights, marketshare and competitor analysis to create a compelling ecommerce strategy.
Collaborate with buying & supply chain to identify trending and high-demand products.
Coordinate and work closely with category coordinator on the creation of detailed product content, including descriptions, images, and specifications.
Working with category coordinator ensure accurate, detailed product content (descriptions, images, specifications) across all platforms.
Have an understanding of site merchandising aligned with stock movements, product performance, analytics, and trends. Drive initiatives to improve user journeys, increase AOV, and optimise promotional activities.
Manage the ecom trading calendar and propose/coordinate promotions, pricing strategies, and upselling initiatives to increase sales and average order value (AOV).
Work with UX team to enhance site usability and navigation to improve user experience and conversion rates.
Monitor competitor performance and stay informed on industry trends for continuous optimisation.
Be knowledgeable in all products, ranges, monitoring competitor performance and industry trends to inform strategies.
Input into the Ecommerce development roadmap at category level so maximise customer experience.
Work closely with cross-functional teams to deliver seamless end-to-end ecommerce processes.
Contribute to the annual ecommerce category budget sessions and land new initiatives to grow sales.
Here's whats in it for you:
- 33 days holiday rising to 38 days with length of service (inclusive of bank holidays)
- 2 staff discount codes for yourself and a family member or friend
- 30% discount on Superdrug Own Brand Products both in store and online
- Hybrid working patterns available depending on role responsibilities with 2 days working from home and 3 days in our stylish, modern and collaborative office close to East Croydon Station
- Company pension matching and bonus
- We offer Stream - a money management app that gives you access to a percentage of your pay as you earn it
- Being part of more! We are part of a group who work closely with Savers, The Perfume Shop and Three UK
- We are part of A.S. Watson Group, the world's largest international health and beauty retailer with over 15,700 stores in 25 markets!
- Unrivalled Learning and Development programmes
- Enhanced maternity/shared parental/adoption leave, company sick pay and pregnancy loss and support
- Come and be part of something special!
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