Job Overview
At our much loved family dealership, celebrating 100 years in business, we require an Aftersales Advisor that plays a crucial role in ensuring customer satisfaction and loyalty. We have 1000's of local customers that we have come to serve over the decades. So for them and the new to us we require you to engage with them to address their queries, resolve issues, and promote additional services or products for us. The ideal candidate will be proactive and possess excellent communication skills with a strong understanding of techniques to enhance the customer experience. Have a proven track record in the motor industry and possess a good level of mechanical understanding. The role would suit someone within a short distance from Marlow.
Duties
Provide exceptional customer service by responding to inquiries via phone and email in a timely manner.
- Assist customers with product-related questions, troubleshooting, and aftersales support.
- Maintain accurate records of customer interactions and transactions using relevant software.
- Collaborate with sales management to identify potential leads and follow up on customer feedback.
- Ensure all communications are conducted with professionalism and adherence to company standards.
- Organise follow-up calls and appointments to ensure ongoing customer satisfaction and retention.
Skills
- Strong phone etiquette with the ability to communicate clearly and effectively.
- Excellent organisational skills to manage multiple tasks efficiently.
- Proficiency in relevant software applications used for customer relationship management (CRM).
- Some mechanical knowledge an advantage.
This role is essential for fostering long-term relationships with customers, ensuring they receive the highest level of service throughout their journey with our company.
Job Type: Full-time
Pay: £32,500.00-£36,500.00 per year
Benefits:
- Company pension
- Cycle to work scheme
- Employee discount
Work Location: In person
