Job title: Housing Support Worker
Location: Coventry
Salary: £24,500
Hours: 37 hours per week, working Monday – Friday 9.30 – 5.00pm
Job type: Permanent
This role is not remote, and involves supporting service users within the community.
About the service
Coventry, Warwickshire and Worcestershire Mind is looking for a full-time Housing Support Worker to work within our Housing Support Service.
We manage a wide range of properties, which are located in various parts of Coventry and consist of single flats/bedsits and a number of shared houses for 2–8 people. The Housing Support Service matches a person to an appropriate property, and then provides practical and emotional support to enable the person to maintain and sustain their tenancy.
About the role
The post holder will provide support services to residents living in Coventry and Warwickshire Mind’s accommodation-based services.
The purpose of the Support Worker role is to provide person-centred practical and emotional support to residents within supported accommodation services across Coventry and Warwickshire.
The role focuses on promoting empowerment, recovery, equality and independence by helping clients develop the skills needed to maintain their tenancy and improve their wellbeing
Key responsibilities
- Support clients throughout the move-in process, including preparing accommodation, organising moves and completing all relevant paperwork.
- Ensure clients understand and adhere to the terms of their licence or tenancy agreements, including providing inductions, client handbooks and health and safety guidance.
- Support clients with budgeting, rent, service charges, benefits and financial management, working alongside benefits advice team and relevant agencies to maximise income and sustain tenancies.
- Provide person-centred practical and emotional support to clients, promoting recovery, independence, resilience and wellbeing.
- Maintain regular contact with clients through planned support sessions, face-to-face meetings, telephone support and welfare checks.
- Support clients with daily living skills, including cooking, shopping, personal hygiene, housekeeping and maintaining accommodation
- Respond appropriately to crises, safeguarding concerns and emergencies, ensuring concerns are escalated and managed in line with organisational procedures.
- Plan and facilitate meaningful activities that promote client wellbeing, recovery, independence and social inclusion.
- Liaise and work collaboratively with mental health professionals, healthcare providers, external agencies and community partners to achieve positive outcomes for clients.
Essential requirements
- Mental health support experience is desirable.
- Experience in dealing with individuals with challenging behaviours.
- Ability to handle sensitive and confidential information with discretion.
- Excellent communication skills, both verbal and written.
- Able to use a computer and/or other electronic device.
- Ability and experience of working with a wide range of people.
- Ability to problem solve.
- Strong commitment to empowering residents.
- An ability to travel to venues across Coventry.
- Commitment to valuing fair access & diversity
- Commitment to tenant’s involvement.
- A UK driving license with valid business insurance.
What we can offer you
The following are just some of the benefits that Coventry, Warwickshire and Worcestershire Mind offer its employees:
- Working culture – based on core values of trust, honesty, inclusivity, enabling, effective and an unapologetic drive for excellence.
- Annual leave – 25 days plus bank holidays plus an extra day for every two completed holiday years.
- Wellbeing day – 1 day, per holiday year, to be used to take care of your own mental health and wellbeing.
- Life insurance policy – Coventry, Warwickshire and Worcestershire Mind are covered by a Life Insurance policy. The death in service payment is 2 x gross salary (tax free).
- Employee development – Active encouragement not only to assist performance in the current role but also for the benefit of personal development via various means. Access to Coventry, Warwickshire and Worcestershire Mind CPD training and opportunities to access external CPD training.
- Flexible working – A range of options available for all employee’s dependant on role and responsibilities.
- Pension – Minimum 5% employee and 3% employer contribution, with an ethical investment policy option.
- Sick pay – On completion of a 6-month probationary period, Coventry, Warwickshire and Worcestershire Mind employees will be eligible to a period of paid sick leave.
Closing date: Friday 4th September 2026
Interview date: Monday 14th and Tuesday 15th September 2026
Only successful applicants will be notified. We reserve the right to close the application window early and without notice should a suitable number of applications be received.
Coventry, Warwickshire and Worcestershire Mind values diversity and difference. We welcome applicants from all sections of the community, particularly under-represented groups and people with lived experience of mental health issues.
Coventry, Warwickshire and Worcestershire Mind is a leading mental health service provider and an equal opportunities employer.
Pay: Up to £24,500.00 per year
Application question(s):
- Please provide an email address so we can contact you if successful in an interview invite.
- Do you have any unspent convictions or conditional cautions?
If yes please give details of date(s) of offence(s), nature of offence(s) and sentence(s) passed.
- Are there any restrictions regarding your employment in the UK, e.g., do you require a work permit? If yes, please provide details. Please note, we cannot offer work sponsorship.
- Are you the partner or relative of anyone currently connected with Coventry, Warwickshire and Worcestershire Mind (either as a volunteer, service user or employee)? If yes, please confirm their name and project, if known.
Experience:
- mental health support: 1 year (preferred)
- supported housing or social care: 1 year (preferred)
Licence/Certification:
- driving license with vehicle access (required)
Work Location: In person
