Job Summary
We are seeking a dedicated and organised Care Coordinator to join our team. This is an important post which helps with the provision of the best medical care for our patients by providing excellent administration support. The post holder must be able to use their own initiative, be a keen and quick learner, be able to communicate well with our patients and be a positive and efficient member of a friendly team. This is a desk-based role and being comfortable with working at a computer essential.
Utilising our efficient clinical IT systems, this post holder will ensure that patients’ needs are identified and that our patients can access the services appropriate to them such as vaccinations, health checks and reviews, blood tests and more. Excellent communication skills are needed to provide care for our patients and their families.
Experience in health or social care preferable.
Prior office experience is desirable to ensure efficient handling of administrative tasks and effective communication
Being proficient in the use of spreadsheets such as Microsoft Excel, using Word and having experience in computer systems would be an advantage.
Training and support will be provided.
Duties
· Monitoring the clinical recall IT system to offer clinical testing and send questionnaires to relevant patient groups.
· Update the surgery’s patient clinical management system (eMIS) with regard to appointment invitations and tests offered.
· Respond to patient queries and contact patients to make appointments with clinicians and encourage engagement where appropriate.
· Take responsibility for certain patient care pathways such as Asthma and COPD, ensuring annual reviews are offered and appointments are made and managing monitoring for conditions such as prostate cancer.
· Book minor illness clinic appointments each morning as requested by the triage doctor.
· Monitor incoming surgery emails on a rota basis.
· Manage the CQC searches each quarter liaising with appropriate clinicians.
· Monitor the monthly Did Not Attend spreadsheet, contacting patients as required.
· Assist and participate in monthly inspections and audits when required.
· Work closely with the Practice team in the coordination of work and daily administration needs as requested.
· Attend relevant training meetings and training events, collaboratively with other Practices, IT colleagues and health and social care teams as required
· Develop policies, procedures and patient information as appropriate to this role.
· Provide training and support as appropriate to the Practice team.
· Assist the Practice in providing a high-quality patient service, meet and demonstrate its performance markers and maximise efficiencies and resources.
· Make recommendations relating to innovative ways of working, changing services, regulation updates, continuous learning and more.
· Ensure that the areas of responsibility are safe and within legal and national regulations to include GDPR data protection regulations and Care Quality Commission compliance.
· Some flexibility with hours will be needed particularly for meetings and training.
· Other duties as deemed reasonable for this role.
Person specification
- Proven experience working in an office environment, demonstrating organisational skills and proficiency with administrative tasks.
- Excellent organisational skills with the ability to manage multiple priorities efficiently.
- Strong communication skills, both written and verbal, with a compassionate approach towards patients.
- Ability to work independently as well as part of a multidisciplinary team , using own initiative, multitasking and prioritising workload.
- Attention to detail in maintaining accurate records and documentation.
- Enthusiastic and quick learner as continuous learning is essential.
- Experience in or knowledge of healthcare or social care environments is desirable.
- Experience of healthcare clinical systems, either emisWeb or SystemOne or experience of other IT systems in primary care would be advantageous but not essential.
Pay: From £12.71 per hour
Benefits:
Work Location: In person
