Department
Digital
Location
Ormskirk
Salary
£35,608 to £38,784 per annum
Permanent
Post Type
Full Time
Closing Date
Sunday 30 August 2026
Reference
EHA2181-0826-R
We’re here to create and harness knowledge, to deliver opportunity for everyone.
About the Role
This is an exciting opportunity for an Enterprise Applications Support Officer to join the Digital team with Digital, Data and Technology department. This role provides the opportunity to work at the heart of the University’s digital transformation, supporting and enhancing the core enterprise applications.
Your main duties and responsibilities will include:
Technical Development and System Integration – Responsible for developing, configuring and supporting the University’s enterprise applications, including managing APIs, databases and technical workflows
Troubleshooting, Support and System Improvement – Responsible for second and third line technical support for complex issues, carrying out upgrades, fixes and testing
Stakeholder Collaboration and Change Delivery – Working closely with internal teams, service owners and external suppliers is a major part of the role including gathering requirements, translating business needs into technical solutions, communicating system changes clearly to non-technical stakeholders and supporting wider digital transformation and enterprise application projects
This role provides the chance to work with a wide range of technologies, including APIs, databases, Azure, Power Platform and Microsoft 365, while contributing to major system development and strategic change initiatives. You will gain valuable experience in a complex technical environment, collaborate with a diverse range of stakeholders and play a role in supporting future focused digital services across the University.
As part of the wider Enterprise Applications team, there will also be opportunities to develop your skills and experience across a broader range of digital platforms and services, including web and digital learning technologies. We are particularly interested in applicants who have an interest in, or existing experience of, these areas. The role offers the opportunity to broaden your technical skills and work flexibly across different areas of Enterprise Applications as priorities and opportunities arise.
As part of the University’s ongoing commitment to redeployment, please note that this vacancy may be withdrawn at any stage of the recruitment process if a suitable redeployee is identified.
For informal enquiries about this vacancy, please contact: Paul Hutchinson, Head of Enterprise Applications at
[email protected]
About You
As Enterprise Applications Support Officer, you will have:
Experience of developing and supporting mission critical enterprise applications, with a solid background in databases, middleware, reporting technologies and API driven integrations
Ability to troubleshoot complex technical issues across development and live environments, using your knowledge of SQL, JavaScript and Microsoft technologies such as Azure, Power Platform and Microsoft 365
Excellent analytical and organisational skills and be an effective communicator
Ability to translate technical concepts for non-technical stakeholders
Ability to build strong working relationships and demonstrate a customer focused approach with a commitment to service improvement and innovation
An interest in developing skills across a broader range of digital technologies, with experience or an interest in web development, digital learning platforms or other digital services being particularly welcome
At Edge Hill University we value the benefits a rich and diverse workforce brings to our community and therefore welcome applications from all sections of society.
Rewards & Benefits
A minimum of 38 days annual leave per annum (inclusive of bank holiday and University closure days)
Discounted membership to our onsite state-of-the-art sport and leisure facilities
Staff benefits scheme, which provides you with discounts across the high street, supermarket shopping, cinema tickets, dining out and more.
Employee assistance programme with access to free confidential counselling sessions, legal & financial advice, and health & wellbeing resources
A wide range of development programmes to enhance your career
Beautiful award-winning on-campus working environment.
Automatic enrolment into the Local Government Pension Scheme
About Us
At Edge Hill University we believe in the life changing opportunities knowledge can create. Since 1885, we’ve been creating access to knowledge for those who may not have had the opportunity to before.
Today, the effect we have has a far-reaching impact, not just for those who come to study here but for those who work, invest in, and live in our local communities too. So, if you’ve ever wondered if one person can make a difference, simply speak to our alumni, students, and award-winning staff.
Because for us education isn’t about how much you take in. It’s about what you take out into the world.
Inspiring minds and changing futures since 1885, Edge Hill University is “A great success story… an institution that improves and impresses year after year” – Times Higher Education.
