Job Summary
We are seeking a proactive and detail-oriented Customer Accounts Administrator to join our dynamic team. In this role, you will provide support across the Credit and Cash Office functions, assisting with the administration of customer accounts and ensuring payments are accurately allocated, processed and submitted for banking.
The role will also involve setting up and maintaining customer accounts, ensuring records are accurate and up to date, responding to customer queries and providing general administrative support to the wider team.
The successful candidate will have excellent attention to detail, strong organisational skills and a proactive approach to their work, with a focus on accuracy and delivering a high level of customer service.
Responsibilities
- Key Responsibilities include but are not limited to:
· Cash office responsibility Monday to Friday – Counting and keying where required.
· Process of bank statements and accurate input and posting of customer payments (Cash, Cheques and Direct Debits) – including putting unpaid DD’s back onto the accounts.
· Process of debit and credit card transactions accuratley on to customer accounts.
· Daily and weekly creation of the unallocated payment report and investigate to resolve any outstanding issues within a timley manner.
· Opening new customer accounts and maintenance of existing customer accounts, prioritised in order of delivery day.
· Responsible for generating and issuing direct debit letters / trade reference letters / new customer packs.
· Data input, production and distribution of Sales Managers reports.
· Responding to emails within the Accounts email inbox within in a timely manner.
· Responding to overspill calls in the Accounts Department and general administration tasks.
· Dealing with internal customer account queries.
· Maintaining customer diary updates.
· Taking customer card payments.
· Liaising with drivers, customers and sales to resolve account queries.
· Release accounts on credit held for ‘reception accounts’ only.
· Monthly preparation and raising of supplier/vendor Save and Select invoices.
· Distribution of internal / external post.
· Preparation and processing of Direct Debits, including administration of DD accounts ie: changes to bank account details.
· Delivering excellent customer service and being an active team member delivering a positive teamwork approach.
· To cover Customer Accounts Manager / Customerr Accounts Controller role functions in their absence/if they are busy ie: take calls from Drivers to make decisions on whether to leave goods or not when no payment if available – in tandem with support from other Department Managers / Directors where required.
· Preparation and input of customer credit notes.
· Weekly checking of the customer S&S loyalty scheme journal to pass to Credit Control Manager / Controller to release.
Skills Required:
· Excellent communication and financial administration skills.
· Excellent problem solving skills.
· Ability to correctly follow complex financial procedures.
· Good understanding of financial payment processes and procedures.
· Computer literate with Microsoft Office products with the ability to multi-task.
· Ability to work independently or as part of a team.
· Ability to work to challenging deadlines.
· Excellent telephone manner and the ability to be patient
* Hybrid working is optional after a successful probationary period.
Pay: £27,000.00 per year
Benefits:
- Company pension
- Cycle to work scheme
- Employee discount
- Free parking
- On-site parking
- Work from home
Work Location: In person
