Join Evolve as a Customer Experience Advisor
Are you a people‑person with a passion for delivering excellent service? Do you thrive in a fast‑paced environment where every day brings something new?
Evolve Home Energy Solutions Ltd is growing — and we’re looking for a friendly, confident, and organised Customer Experience Advisor to join our team.
What You’ll Do
As the first point of contact for our customers, you’ll play a key role in creating a positive experience from the very start.
Your responsibilities will include:
-Handling all incoming calls — including complaints, remedial queries, general enquiries, and information requests.
-Directing calls to the correct department, ensuring customers reach the right team quickly.
-Logging enquiries, complaints, and remedial issues accurately, following internal processes.
-Calling customers to complete pre‑installation surveys, helping us prepare for a smooth installation process.
-Conducting post‑installation surveys to gather feedback, support continuous improvement, and ensure customer satisfaction.
Why Join Evolve Home Energy Solutions?
-Be part of a growing team with a strong focus on customer care
-Make a real impact in the energy‑efficiency sector
-Work with supportive colleagues who value teamwork and communication
-Opportunities to develop and grow within the company
Who We’re Looking For
-Someone with great communication skills and a friendly phone manner
-Highly organised and detail‑oriented
-Able to stay calm and professional, even during challenging conversations
-Comfortable multitasking in a busy environment
-Previous customer service experience is beneficial but not essential — the right attitude matters most!
Schedule: Monday to Friday. Working hours will fall between 8 AM and 6 PM on a shift basis (with occasional weekend work if required).
Initial Interviews: Can be completed remotely
If you're looking for a meaningful role where your voice matters and your work helps create warmer, more efficient homes come join us.
We’re proud to be an equal opportunity employer and are committed to creating a workplace where everyone feels valued, supported, and able to be themselves. In line with the Equality Act 2010, we treat all applicants and employees fairly, regardless of age, disability, gender identity, marriage or civil partnership, pregnancy or maternity, race, religion or belief, sex, or sexual orientation. We believe diversity makes us stronger, and we welcome people from all backgrounds to join our team and help us grow together.
Job Types: Full-time, Permanent
Pay: Up to £23,500.00 per year
Benefits:
- Company pension
- Free parking
- Health & wellbeing programme
Work Location: In person
