Job Title: Team Leader / Supervisor
Location: Perch Restaurant, Lancing Beach
Reports to: Restaurant Manager
About Perch: Perch Restaurant is a vibrant and community-oriented dining destination located along the stunning Lancing Beach. We offer a relaxed yet exceptional dining experience, a focus on great service. Our team is passionate, friendly, and always ready to deliver memorable moments for our guests.
Role Overview:
As a Team Leader / Supervisor at Perch Restaurant, you will oversee daily operations, lead and support our front-of-house team, and ensure exceptional service for every guest. This role requires a hands-on approach, strong leadership skills, and a passion for delivering top-tier customer experiences. You will be the point of contact for staff during shifts, helping to maintain a smooth and efficient working environment.
Key Responsibilities:
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Lead and Supervise: Oversee and direct the front-of-house team, ensuring service standards are consistently met and exceeded.
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Customer Service Excellence: Ensure every guest enjoys a fantastic dining experience by delivering friendly, efficient, and professional service. Handle guest inquiries or complaints with care and resolve issues promptly.
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Staff Development: Train, motivate, and develop the team to improve performance and build a positive work environment. Assist with the recruitment and onboarding of new staff members.
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Operational Support: Assist in managing daily operational tasks such as inventory checks, opening and closing duties, and staff scheduling.
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Health & Safety Compliance: Maintain a safe and clean environment by following all health, safety, and hygiene standards.
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Communication: Act as a liaison between staff and management, ensuring clear communication during shifts.
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Problem Solving: Ensure all issues, whether operational or customer-related, are resolved efficiently and effectively.
If you are passionate about hospitality and want to be part of a dynamic team that values great service, we would love to hear from you!
