Located on Ocean Boulevard, Boulevard Hotel is a luxury 5-star seafront hotel at Pleasure Beach Resort.
Job Summary
We are seeking a dynamic and experienced Food & Beverage Supervisor to oversee daily operations within our hospitality establishment. The ideal candidate will possess strong leadership skills, a passion for culinary excellence, and a comprehensive understanding of food safety and service standards. This role involves supervising staff, ensuring high-quality food production and service, and maintaining a welcoming environment for guests. Previous experience in restaurant or kitchen management is essential to succeed in this position.
Main tasks
To coordinate the entire operation of the Restaurant including the conference area and Ocean Club bar working alongside the Deputy Restaurant and F&B Supervisors.
- To deliver excellence in customer service, maximising profits and exploiting opportunities for business growth within the Restaurant industry.
- To adhere to and maintain a high standard of personal appearance and cleanliness.
- To have and maintain a high standard of product knowledge with regards to the restaurant and wine menus.
- To check on guest satisfaction and respond to guest queries/complaints immediately and to ensure they are dealt with to the satisfaction of the customer while adhering the complaints procedure.
- To be fully aware of the hotel sales packages and promotions ensuring that the department is prepared for such offers.
- To ensure drinks price tariffs are up to date and accurate based on sales.
- Planning, organising and directing team members to ensure the highest degree of service and guest satisfaction.
- Make recommendations to improve service / standards within the Bars Department.
- To have a clear understanding of the Simphony system ensuring that any issues are raised and dealt with effectively and efficiently.
- To have a general knowledge and understanding of the Opera PMS.
- Oversee the ordering and receiving of stock to maintain appropriate inventory levels necessary for the efficient operation of the department.
- To ensure all maintenance issues observed and reported are passed on to the maintenance team.
- Implement and maintain a high positive Health and Safety culture ensuring that Company Health and Safety systems and procedures are understood and adhered to.
- To ensure that policies, procedures and reporting systems are adhered to.
- To ensure that all departmental risk assessments, standard operating procedures and safety management systems are current and reviewed regularly ensuring that documentation is loaded onto the DMS.
- Oversee recruitment, training and motivation of employees within the department, alongside the Deputy Restaurant Manager & F&B Supervisors.
- To ensure that the payroll system is adhered to and entered correctly, ensuring that team members have completed a timesheet where applicable alongside Deputy restaurant manager.
- To ensure the Bar & Restaurant Cleaning Schedules are up to date and maintained for all F&B areas including conference and the exclusive cocktail bar.
- To ensure all necessary information is documented accurately
- To produce reports and to attend such meetings as are required both internally and externally.
- To maintain confidentiality where appropriate.
- Liaise with Heads of Departments and Mangers to ensure that lines of communication are open and used.
Expectations
- Proven experience in a Supervisory role preferable in a hotel environment.
General
- To carry out any other duties and responsibilities as defined by your manager based on the changing needs of the business.
- In the event that any part of this job description shall conflict with the terms and conditions of your contract for services then the contract shall prevail.
- This is a seasonal position.
Benefits:
- Company events
- Company pension
- Employee discount
- Store discount
- Transport links
Work Location: In person
