Operations Assistant - PART TIME
Scheduling & Performance Management
A fast‑growing, busy cleaning service business is looking for a highly organised Operations Assistant - PART TIME to join our team. This role is ideal for someone who thrives in a fast‑paced environment, enjoys problem‑solving, and has strong digital and communication skills. You will play a key part in supporting daily operations for a workforce of over 20 employees.
Key Responsibilities:
Staff Scheduling & Coordination
- Create and manage daily staff rotas using digital scheduling systems.
- Allocate regular contract work and ad‑hoc jobs efficiently based on business needs.
- Adjust schedules throughout the day to respond to changes, client requests, and operational priorities.
Performance Monitoring
- Track daily staff performance through job‑completion reports and digital tracking tools.
- Review completed tasks to ensure accuracy, quality, and timely delivery.
- Highlight issues, delays, or performance concerns to management.
Fleet & Equipment Management
- Monitor van maintenance schedules, including MOT bookings, repairs, and servicing with external garages.
- Oversee equipment rentals, returns, and maintenance checks to ensure all tools are safe and operational.
Client Communication & Support
- Handle client queries professionally via phone and email.
- Coordinate job bookings, updates, and service requests in a clear and timely manner.
- Maintain strong relationships with clients in a busy, high‑demand environment.
Team Support & Daily Operations
- Assist in managing team performance and workflow throughout the day.
- Ensure staff have the correct information, equipment, and schedules to complete their tasks.
- Managing administrative and organisational tasks.
Skills & Experience Required:
***Minimum 3 years’ experience in administration, operations, and staff scheduling in a busy office environment
- Excellent communication skills
- Strong ability to work using your own initiative
- Ability to work effectively both independently and as part of a team
- Enthusiastic, positive attitude with a reliable and trustworthy approach
- Strong IT skills, including experience with MS Office (Excel, Word, Outlook)
- Confidence using digital systems, company apps, and scheduling tools
- High level of attention to detail and accuracy
- Strong IT skills, including confidence using digital scheduling systems, spreadsheets, and tracking tools.
- Excellent attention to detail with the ability to spot errors and follow processes accurately.
- Strong communication skills, both written and verbal.
- Ability to multitask and prioritise in a fast‑paced environment.
- Experience in operations, scheduling, administration, or a similar role is desirable.
Additional Information:
Pay Rate: £13.45 per hour
Hours: 25 hours per week
Normal Working Hours:
Monday to Friday - 8:00am to 1:00pm (5 h per day)
Additional Hours:
***This position will require additional working hours to provide holiday cover for full-time team members. These hours will be paid at the applicable overtime rate of £13.45 per hour. When providing full-day holiday cover, the working hours will be:
- Monday to Thursday: 8:00am to 5:00pm
- Friday: 8:00am to 4:30pm
Applicants should be flexible and willing to work these additional hours when required.
***The first two weeks will consist of training to ensure you feel fully supported and confident in the role.
· Pay: Monthly
· Location: Busy operational office environment - Bonnyrigg EH19 3JQ, Midlothian
Job Types: Part-time, Permanent
Pay: From £13.45 per hour
Work Location: In person
