Office Administrator– Plumbing & Heating
Location: Darlington, UK
Type: Full-time, 40hours per week. Mon-Fri 8.30am-5.00pm
Salary: Starting from £26,500 dependent on experience
About Us
We are a long established family plumbing and heating company, known for our reliability and quality service across Darlington and the surrounding areas, with 65 years of trusted experience.
About the Role
We’re looking for an organized and reliable Office Administrator to keep our day-to-day operations running smoothly. You’ll be the first point of contact for customers and the central link between our engineers, suppliers, and clients.
Key Responsibilities
Answer incoming calls and emails, handling customer enquiries and booking appointments for our engineers
Schedule and coordinate jobs using our booking system
Raise invoices, process payments, and maintain accurate records for billing and accounts
Liaise with engineers on site to update job status and communicate with customers on timings
Provide general admin support including data entry, filing, and assisting the management team
What We’re Looking For
Strong communication skills, both on the phone and in writing
Good IT skills, especially with Microsoft Office and sage, though training will be given
Excellent attention to detail and ability to stay calm under pressure
Previous experience in an office or customer service role preferred
What We Offer
Supportive team environment
Free On-site parking
Pension
Life insurance once probation period has passed
Full training will be given
Pay: £26,500.00 per year
Benefits:
- Company pension
- Free parking
- Life insurance
- On-site parking
Experience:
- Customer service: 1 year (preferred)
Work authorisation:
- United Kingdom (required)
Work Location: In person
