WE'RE HIRING! | SATURDAY CUSTOMER SERVICE ADMINISTRATOR
Yorkshire Eyewear – Knaresborough
Are you friendly, organised and great with people?
Do you enjoy making patients feel welcome and being part of a close-knit team?
We're looking for a Saturday Customer Services Administrator to join our friendly team at Yorkshire Eyewear, with the possibility of additional days for the right person.
About Yorkshire Eyewear
We're a friendly, professional and independent opticians, providing quality eye care to patients of all ages.
From designer frames and contact lenses to advanced lens technology and expert optometric care, we pride ourselves on providing an excellent, personal service to both our NHS and private patients.
Working days: Saturdays, with future potential for additional days
Competitive Salary dependent on age and experience
The Role
You'll be one of the friendly faces our patients see when they walk through the door. You'll help make sure the practice runs smoothly and that every patient receives a warm, professional welcome.
Your role will include:
- Welcoming and booking patients into the practice
- Answering telephone calls professionally
- Making and managing appointments
- Preparing NHS paperwork
- Completing general administration and keeping records up to date
- Chasing jobs and notifying patients when collections are ready
- Supporting the wider team during busy periods
- Helping to keep the practice clean, tidy and welcoming
- Preparing the practice for the following day
What are we looking for?
Most importantly, we're looking for someone who is friendly, reliable and professional, with a genuine passion for providing great customer service.
You'll ideally have:
- Excellent customer service skills
- Good administration and organisational skills
- Excellent communication skills
- A keen eye for detail
- Confidence using computers and everyday software
- The ability to work well as part of a team
- A positive, helpful and professional attitude
- Previous experience in optics is welcomed but not essential — we're more interested in finding the right person to join our team.
Could this be you?
If you're looking for a regular Saturday role with the opportunity for additional hours, we'd love to hear from you.
Pay: From £10.85 per hour
Benefits:
- Company pension
- Employee discount
Ability to commute/relocate:
- Knaresborough HG5 8AG: reliably commute or plan to relocate before starting work (required)
Application question(s):
- What customer experience do you have?
- What administration experience do you have?
- What are your career aspirations?
- Would you be willing to travel on occasions to our other practice in Howden, East Yorkshire?
- You may be required to do additional days to cover holidays - are you able to do this?
- Please provide the name of two referees
- Please tell us about your experience of using computers and difference software
Education:
- GCSE or equivalent (required)
Work authorisation:
- United Kingdom (required)
Work Location: In person
