Company Overview:
Privately owned Thor Hammer Co. Ltd are the UKs, and possibly the worlds, foremost manufacturer of quality Soft Faced Hammers and Mallets and we are one of only three companies in the world manufacturing traditional Hide Mallets and Hammers from Buffalo Hide.
With 100 years of manufacturing heritage and manufacturing in the West Midlands to high quality standards, our soft-faced hammers provide a safer alternative to striking with conventional steel hammers in industrial applications. The resilient soft striking faces shape themselves to the part being struck. Acting as shock absorbers, they spread the force of the blow uniformly, minimising inefficient rebound and damage to components. Soft-faced hammers also reduce noise pollution in the workplace
We are seeking a proactive and detail-oriented Sales Administrator to join our Internal Sales team at Thor Hammer Ltd. The primary focus of this role will be to provide communication with customers, understanding customers' needs and identifying sales opportunities. Answering potential customers' questions and supplying additional information internally and externally via multiple streams. Keeping up with product and service information and updates as well as processing orders and invoicing. The right candidate will be working with export, distribution and the internal sales team as well as close liaison with the dispatch team.
Key Responsibilities:
Order Processing & Customer Service
- Order Management: Process UK and international export orders received via email, phone, and the web.
- Account Creation: Set up new customer accounts for both domestic and export e-commerce platforms.
- Invoicing: Generate accurate invoices for all processed orders.
- Shipping Coordination: Arrange and monitor domestic and export shipments for Thor Hammer and Safety Tools.
- Inquiry Handling: Resolve customer queries promptly and issue professional email follow-ups with technical product information.
- Complaint Resolution: Investigate and address customer complaints with a solutions-oriented approach.
Production Coordination & Data Entry
- Works Orders: Utilize the production schedule spreadsheet to generate new works orders as required.
- Inventory Control: Create works orders for the Cut List Report (raw materials), input finished components into the ledger, and log spare tool faces.
- KPI Reporting: Input weekly production figures for key performance indicators (KPIs).
- Manufacturing Reports: Update daily production data from lines one and two onto the central Manufacturing Report.
- Stock Verification: Cross-check completed works orders against the Stock View system to ensure data accuracy.
Finance & General Administration
- Pricing Management: Input, update, and maintain accurate product pricing structures.
- Market Tracking: Obtain and record Copper and Lead London Metal Exchange (LME) figures daily.
- Auditing: Verify courier invoices against actual shipments to ensure correct billing.
- Procurement Support: Create purchase orders for required business goods and materials.
- Departmental Cover: Provide operational cover for the Despatch, Procurement, and Export departments during peak times or absences.
- General Admin: Produce customer shipping labels and maintain organized physical and digital filing systems.
Requirements:
·· Excellent Telephone Manner: A courteous and professional phone demeanour is essential as you will be responsible for answering phones and communicating with customers, suppliers and stakeholders.
· Organisational Skills: Strong organizational and time-management skills are necessary to manage multiple tasks efficiently.
· Numerical Proficiency: Basic numerical and analytical skills are required for sales and purchase ledger reconciliations and report preparation (Opera programme knowledge beneficial).
· Team Player: Ability to work collaboratively with colleagues to achieve common goals and support other team members as needed.
· Attention to Detail: A meticulous eye for detail is critical to ensure accurate data entry and precise credit control management.
· Research Abilities: A proactive approach to conducting research on customers and market trends.
· Export Knowledge: Advantageous
· Tool industry and Distribution experience: Beneficial
Job Type: Full-time
Pay: £27,000.00-£29,000.00 per year
Benefits:
- Company pension
- Free parking
- On-site parking
Application question(s):
- Do you have any experience with export documentation?
Education:
- GCSE or equivalent (preferred)
Work Location: In person
