Job Title: Operations Advisor
Location: Chilwell, Nottingham (Hybrid: 3 days in-office, 2 days remote)
Salary: £26,228 base, plus typical monthly bonus
Job Type: Full-Time, Permanent
About the role:
This is a very varied, productivity driven role, where you will take personal responsibility for liaising with clients and ensuring their instructions move forward. Highly adaptable, you will process various administration requests efficiently and effectively, moving them to resolution as quickly as possible, but you will also undertake some customer service / call handling tasks, supporting teams across the rest of surveying operations.
What you’ll be doing:
- Send out terms of engagement by email and post to applicants
- Send out reports to lenders / customers via email and post
- Liaise with lenders / customers to ensure cases contain the correct details
- Use initiative to solve problems
- Always adhere to company policies
- Any other duties as assigned by your Line Manager
- Work across operations when needed
- Answer a high volume of inbound calls from clients and customers.
- Follow up calls where necessary whilst managing customer expectations effectively
- Keep up to date with daily chaser, ensuring appointments are booked and reports submitted within SLA
- Contact customers directly with regards to surveys that have been instructed and taking payment for these.
What we’re looking for:
- Previous experience in an administration role
- Drive and pace
- Excellent communication skills both written and verbal
- Customer focus o Attention to detail.
- Good data entry and typing skills.
- Experience of working under pressure to tight deadlines
- Proficient in Microsoft Office
Benefits:
- Career development opportunities.
- Up to £15 per month towards gym/fitness membership.
- 28 days of annual leave (including bank holidays), increasing to 33 days with service.
- Additional paid leave for volunteering and personal time.
- Free lunch and drinks in the office.
- Discounts on high street and online shopping.
- Hybrid working model once passed probation.
- Critical Illness and Death in Service insurance cover.
- Participation in our Reward & Recognition Programmes.
Application:
We value diversity and are committed to creating an inclusive environment for all employees. Please let us know if you require any reasonable adjustments during the recruitment process.
Join our team and build your career with us!
Pay: £26,228.00 per year
Benefits:
- Cycle to work scheme
- Discounted or free food
- On-site parking
- Sick pay
Work Location: In person
