Job Overview
We are seeking a motivated and friendly GP Receptionist to join our healthcare team. In this vital role, you will be the first point of contact for patients, providing exceptional customer service while managing a busy front desk environment. Your energetic approach will help create a welcoming atmosphere, ensuring smooth daily operations and efficient patient flow. This paid position offers an exciting opportunity to contribute to high-quality healthcare delivery through excellent administrative support.
Responsibilities
- Greet patients and visitors warmly, creating a positive first impression of the practice
- Answer incoming phone calls promptly, directing inquiries and scheduling appointments efficiently
- Manage appointment bookings, cancellations, and reminders with accuracy and professionalism
- Handle patient check-ins and check-outs, ensuring all necessary documentation is completed
- Maintain organised patient records and update information in the practice management system
- Assist with administrative tasks such as filing, faxing, photocopying, and data entry
- Coordinate with healthcare staff to ensure smooth communication and workflow flow throughout the day
Main Duties of the Job
Main duties of the job
- Answering medication queries from patients, staff, pharmacies and care homes.
- Process prescriptions
- Forward medication related queries to an appropriate Health Care Professional in a timely manner
- Check tasks regularly and action appropriately
- Review clinical letters and workflow as appropriate
- Welcome patients warmly and provide exceptional customer service.
- Handle incoming calls efficiently and direct them appropriately.
- Schedule appointments, manage patient registrations, and process medical forms.
- Maintain accurate patient records and ensure data confidentiality.
- Assist with administrative tasks
- Contribute to a positive and supportive team environment.
- Processing prescriptions, letters, referrals, and clinical documents.
- Ensuring confidentiality and professionalism in all aspects of the role.
- SystmOne Tasks
- Handling emails
- Act as a chaperone
- Process incoming and outgoing correspondence, including managing workflow tasks
- Manage all queries (including administrative queries) as necessary in an efficient manner
- Input data into the patient's healthcare records as necessary
- Support the team in the effective use of searches, audits and recalls
- Direct requests for information, i.e. SAR, insurance / solicitors letters and DVLA forms to the administrative team.
Qualifications
- GCSE in Maths and English
- Previous office experience or administrative experience is highly desirable
- Strong organisational skills with attention to detail in handling multiple tasks simultaneously
- Excellent communication skills, both verbal and written, to interact effectively with patients and team members
- Ability to remain calm and professional in a fast-paced environment
- Proficiency in using SystmOne is preferred
Pay: £12.71 per hour
Benefits:
- Company pension
- Free parking
- On-site parking
Work Location: In person
