A position for Mobile Service Engineer has arisen at our Hull branch with a competitive salary depending on experience, overtime and call-out opportunities, company vehicle and a comprehensive benefits package.
We are looking for someone with a mechanical engineering background, ideally within materials handling, plant, agricultural or similar industries, who enjoys working in a field-based role supporting customers across the local area.
The role of Mobile Engineer is to deliver and maintain high standards of customer service on a daily basis for the branch. The role involves direct interaction and telecommunication with customers, visitors, other Windsor branches and the branch sales and service teams.
Responsibilities will also include ensuring that work is carried out safely and efficiently at all times. There may also be occasions where you are asked to assist other members of Windsor staff. Any tasks requested will be reasonable and within the scope of your knowledge and abilities.
The main day to day duties of a Service Engineer (but not limited to) are:
Customers
- Provide local after-sales service support to customers.
- Carry out work on customer sites while maintaining a professional and courteous approach
- Follow all safety processes and ensure safe working practices at all times
- Maintain and develop strong customer relationships through a high standard of service
Branch
- Maintain good housekeeping standards within the workshop and work areas
- Follow and promote safe working practices at all times
Engineering Duties
- Service and maintain diesel, LPG and electrical materials handling equipment
- Carry out fault finding, planned maintenance and pre-delivery inspections on forklift trucks
- Ensure customer service is maintained to a high standard and address any queries raised
- Adhere to all safety guidelines and policies set by customers and Windsor Materials Handling Ltd
- Maintain the company vehicle to a high standard
- Ensure all equipment and tools are maintained and in good working order
- Complete all job sheets and paperwork accurately and promptly
- Attend product training courses when required
- Work a basic 40-hour week with flexibility where overtime is required
- Participate in the call-out rota when required
Parts
- Relay accurate and comprehensive information to the Parts Department where required
Our Mobile Engineer will demonstrate:
- A background in materials handling equipment would be desirable
- Experience in mechanical engineering, including service and maintenance
- A good understanding of hydraulic, mechanical and electrical principles
- Basic electrical knowledge
- The ability to work independently and under pressure
- Strong organisational skills with the ability to prioritise workload
- Good understanding of customer service and customer needs
- A full UK driving licence
The Package
- Competitive salary
- Company vehicle
- Product training
- Company pension scheme
- Career development opportunities
- 24 days holiday plus bank holidays
About Us
Established in 1976, Windsor Materials Handling is the UK’s largest independently-owned provider of materials handling equipment and related services with 13 branches nationwide.
Our strength lies with the people we employ and we are proud of the team orientated culture we have built where we strive to provide the highest quality support to our customers via teams of skilled, local materials handling sales staff and engineers.
Please Note
Windsor can only accept applications from candidates who have a valid legal permit or right to work in the United Kingdom. Potential candidates who do not have this right or permit, or are pending an application to obtain this right or permit should not apply as your details will not be processed.
No agencies please.
Windsor Materials Handling. Local Service, Nationwide.
Job Types: Full-time, Permanent
Work Location: In person
Job Type: Full-time
Pay: From £35,000.00 per year
Benefits:
- Company car
- Company events
- Company pension
- Cycle to work scheme
- Employee discount
- Free parking
- Health & wellbeing programme
- On-site parking
- Referral programme
- Store discount
Work Location: In person
