Overview
Join our dynamic team as an Email Support Specialist and become a vital link in delivering exceptional customer service through email communication. In this role, you will handle inbound email inquiries with enthusiasm, professionalism, and a focus on building positive relationships. Your multilingual skills, especially in Spanish and English, will enable you to connect with a diverse customer base, ensuring their needs are met efficiently and effectively. This paid position offers an exciting opportunity to develop your communication and analysis skills while contributing to a customer-centric environment that values proactive problem-solving and upselling opportunities.
Duties
- Respond promptly and professionally to customer emails, providing clear solutions and guidance.
- Manage multiple email conversations simultaneously while maintaining accuracy and attention to detail.
- Utilize data entry skills to log interactions, update customer records, and track issue resolutions accurately.
- Analyze customer inquiries to identify trends, potential upselling opportunities, and areas for process improvement.
- Communicate effectively using phone etiquette when transitioning customers from email to phone support if needed.
- Assist customers in troubleshooting issues related to products or services with patience and clarity.
- Promote additional products or services through strategic upselling during email interactions to enhance customer satisfaction and business growth.
Experience
- Proven experience in customer support or a similar role handling email correspondence.
- Multilingual proficiency in Spanish and English is required; additional languages are a plus.
- Strong communication skills with the ability to convey information clearly and professionally.
- Demonstrated data entry accuracy with attention to detail in record keeping.
- Excellent analysis skills to assess customer needs and identify opportunities for upselling or process improvements.
- Knowledge of phone etiquette and effective communication strategies across diverse audiences.
- Previous experience with CRM (Customer Relationship Management) systems or ticketing tools is preferred but not mandatory.
Why Join Skelite Email?
Great customer support can turn a problem into a reason to trust a company.
As an Email Support Specialist at Skelite Email, you’ll be one of the key voices customers interact with. Your words, judgement, and ability to solve problems will help shape their experience every day.
If you’re an excellent communicator, naturally organised, and passionate about helping customers, we’d love to hear from you.
Pay: £143,000.00 per year
Benefits:
- Company events
- Company pension
- Health & wellbeing programme
- Referral programme
Work Location: In person
