ob Description:
Join London College of Professional Studies
London College of Professional Studies (LCPS) is a leading UK online vocational college delivering high-quality education and professional qualifications to learners across the UK and internationally. As a MATRIX Accredited organisation, we are committed to providing outstanding information, advice, guidance, and learner support throughout the student journey.
We are currently looking for enthusiastic and experienced Course Advisors to join our growing Admissions Team.
About the Role
As a Course Advisor, you will be the first point of contact for prospective students, providing professional advice and guidance on our range of qualifications. You will support applicants throughout the admissions process, ensuring they receive an excellent customer experience from their initial enquiry through to enrolment.
Key Responsibilities
- Respond to enquiries from prospective students via telephone, email, WhatsApp and other communication channels.
- Provide accurate information and guidance on our courses, entry requirements and enrolment process.
- Conduct consultation calls to understand learners' needs and recommend suitable qualifications.
- Assist students with completing their applications and enrolment documentation.
- Follow up on enquiries and maintain regular communication with prospective learners.
- Build and maintain strong relationships with students throughout the admissions journey.
- Record all interactions accurately within the College's CRM system.
- Work towards admissions and conversion targets while maintaining a high standard of customer service.
- Liaise with internal departments to ensure a smooth enrolment process.
- Provide an exceptional learner experience in line with LCPS values and MATRIX standards.
Essential Requirements
- Previous experience in an admissions, course advisor, sales, customer service or education-related role.
- Excellent verbal and written communication skills.
- Confident telephone manner with the ability to build rapport.
- Strong customer service and interpersonal skills.
- Good organisational skills with the ability to manage multiple enquiries.
- Competent in Microsoft Office and CRM systems.
- Ability to work effectively both independently and as part of a team.
Desirable
- Previous experience working within a college, university, training provider or vocational education sector.
- Knowledge of UK vocational qualifications.
- Experience using WhatsApp Business and CRM platforms.
- Experience working in a target-driven admissions environment.
What We Offer
- Competitive salary.
- Ongoing training and professional development.
- Supportive and friendly working environment.
- Opportunity to work within a growing and ambitious education provider.
- Career progression opportunities.
- Be part of a MATRIX Accredited organisation committed to delivering high-quality learner support.
If you are passionate about helping learners achieve their educational goals and enjoy providing excellent customer service, we would love to hear from you.
Apply today and become part of the London College of Professional Studies Admissions Team.
Work Location: In person
Pay: From £25,000.00 per year
Work Location: In person
