Come and join one of the UK’s largest providers in complex care. We proudly employ over 4000+ people - no matter what your experience, we have jobs for everyone.
What you'll be doing:
- Manage and develop relationships with our internal bank team, service managers and external providers.
- Act as the main point of contact for staffing queries, escalations, and requirements.
- Drive shift fulfilment performance and workforce availability across assigned accounts.
- Ensure healthcare workers are accurately matched to client requirements and site specific compliance standards are met.
- Monitor staffing demand, workforce planning, and staffing trends.
- Oversee timesheet processing, approvals, and payroll governance to ensure accuracy and timely submission.
- Produce and analyse performance reports, including fill rates, compliance, and service KPIs.
- Work collaboratively with external suppliers, Compliance, Payroll, and Operations teams to resolve issues and improve service delivery.
- Ensure adherence to contractual obligations, service level agreements, and company policies.
- Identify opportunities for service improvement and account growth.
Key Performance Indicators:
- Shift fill rates.
- Client satisfaction and retention.
- Compliance performance.
- Timesheet accuracy and processing timeliness.
- Resolution of client issues and escalations.
What you'll have:
Essential
- Minimum 2 years’ experience within healthcare staffing, recruitment, workforce management, or account management.
- Strong client relationship and stakeholder management skills.
- Experience managing high-volume staffing accounts and service delivery.
- Excellent organisational, communication, and problem-solving skills.
- Strong analytical and reporting capability.
- Proficiency in Microsoft Office and workforce management systems.
Desirable
- Experience managing national or multi-site client accounts.
- Knowledge of VMS, MSP, Neutral Vendor, and client portal systems.
- Understanding of timesheet processing, payroll governance, and workforce compliance requirements.
Personal Attributes
- Customer-focused and results-driven.
- Strong attention to detail.
- Proactive and adaptable.
- Excellent communication and interpersonal skills.
- Able to work effectively in a fast-paced environment.
