Overview
We are seeking an experienced and dynamic General Manager to lead and oversee the daily operations of our organisation. The ideal candidate will possess strong leadership qualities, exceptional management skills, and a proven track record in hospitality. This role offers an exciting opportunity to drive strategic initiatives, optimise team performance, and ensure the delivery of outstanding customer service.
Responsibilities
- Provide strategic direction and leadership to all departments, ensuring alignment with organisational goals.
- Manage daily operations, including sales, merchandising, and customer service activities.
- Supervise and motivate team members, fostering a positive work environment that encourages professional development.
- Oversee staff recruitment, training programmes, and performance evaluations to maintain high standards of service.
- Develop and implement sales strategies to meet or exceed revenue targets.
- Maintain excellent communication with staff, clients, and stakeholders through effective phone etiquette and organisational skills.
- Analyse sales data and market trends to identify opportunities for growth and improvement.
- Ensure compliance with organisational policies, health & safety regulations, and industry standards.
- Manage administrative tasks such as budgeting, reporting, and inventory control with efficiency and accuracy.
Requirements
- Proven management experience with a strong background in supervising teams within retail or similar environments.
- Demonstrable leadership skills with the ability to inspire and guide staff towards achieving organisational objectives.
- Excellent communication skills in English; multilingual or bilingual abilities are advantageous.
- Strong organisational skills with the ability to prioritise tasks effectively under pressure.
- Experience in sales management, merchandising, and administrative functions.
- Exceptional time management skills coupled with a proactive approach to problem-solving.
- Previous experience in retail management or related fields is preferred.
- Outstanding phone etiquette and organisational abilities essential for liaising with clients and team members alike.
This position offers an engaging environment for a motivated individual eager to make a significant impact within our organisation through strategic leadership and operational excellence.
Pay: £30,000.00-£38,000.00 per year
Benefits:
- Company pension
- Discounted or free food
- Pay rise
- Sick pay
Work Location: In person
