We are looking for an organised, confident and commercially minded Credit Controller to join our team.
This is a hands-on role for someone who is comfortable taking ownership of the credit control process, from issuing statements and monitoring outstanding balances through to proactively contacting clients to secure payment of overdue fees.
The successful candidate will be confident using the telephone as their primary tool for chasing outstanding monies. You will need to be persistent and professional, able to build positive relationships with clients while also being comfortable having clear and sometimes challenging conversations about payment.
Alongside the credit control responsibilities, the role will include supervision of a small administrative team, helping to ensure that the wider administration function is organised, efficient and operating to a consistently high standard.
Key Responsibilities
- Take ownership of the firm's credit control and debt collection process.
- Proactively chase outstanding invoices and fees by telephone, email and written correspondence.
- Maintain regular contact with clients regarding overdue accounts and agree appropriate payment arrangements where required.
- Monitor aged debt and prioritise collection activity accordingly.
- Keep accurate and up-to-date client ledgers and financial records.
- Allocate and reconcile payments accurately.
- Investigate and resolve queries relating to invoices, fees and outstanding balances.
- Liaise with fee earners and other members of the team to resolve issues preventing payment.
- Produce regular aged debt reports and provide updates to management.
- Escalate long-standing or problematic debts where appropriate.
- Ensure credit control procedures are followed consistently and effectively.
- Identify opportunities to improve the firm's credit control and administrative processes.
- Supervise and support a small administrative team, allocating work and monitoring performance.
- Help maintain high standards of organisation, accuracy and client service across the administration function.
- Assist with general financial and administrative duties as required.
- Highly organised, methodical and able to manage their own workload.
- Persistent and results-driven, with a genuine focus on getting money in.
- Comfortable making frequent telephone calls and having direct conversations about payment.
Experience
Previous experience in credit control, debt collection, accounts receivable or a similar role is essential.
Experience of working within a professional services environment would be advantageous, although we are primarily interested in finding someone with the right attitude, confidence and ability to take ownership of the role.
Experience of supervising or managing administrative staff would also be beneficial.
Pay: £28,000.00-£30,000.00 per year
Work Location: In person
