Customer Service Manager
The rewards
- Competitive salary ranging from £48,000 to £52,000 per annum
- Permanent position offering job security and growth potential
- Opportunities to work within a reputable industrial/manufacturing organisation
- Supportive company culture focused on professional development
- Generous holiday leave and additional benefits package
- Hybrid working
Hours
The role of Customer Service Manager:
- Lead and manage the customer service team to deliver excellent customer support
- Develop and implement strategies to improve customer satisfaction and retention
- Oversee the resolution of customer complaints and queries in a timely manner
- Ensure compliance with company policies and industry standards in customer interactions
- Monitor and analyse customer service metrics to identify areas for improvement
- Collaborate with other departments to enhance the overall customer experience
- Train and mentor team members to achieve their full potential
- Prepare and present reports on customer service performance to senior management
The ideal Customer Service Manager:
- Proven experience in a customer service management role
- Experience on SAP
- Strong leadership and team management skills
- Excellent problem-solving and decision-making abilities
- Proficiency in using customer service software and tools
- Excellent communication and interpersonal skills
- A proactive and results-driven mindset
The Customer Service Manager will oversee customer service operations within this manufacturing business, ensuring exceptional service delivery and efficient processes.
This role requires leadership skills and a strong ability to manage customer relationships effectively.
This opportunity is with a well-established organisation, known for its focus on quality and operational excellence, offering a stable and professional environment.
