Food & Beverage Supervisor at New Road Hotel – Mr. White’s English Chophouse
New Road Hotel is looking for an experienced and passionate Food & Beverage Supervisor to join our team.
Since opening its doors in 2018, Mr White’s English Chophouse at New Road Hotel has been bringing Marco Pierre White’s take on classic English dining to the heart of Whitechapel.
We are looking for an experienced Waiter, Head Waiter or F&B Supervisor who is ready to take the next step in their career and play an important role within our Food & Beverage operation.
This is a hands-on position for someone who is confident, outgoing and naturally engaging with guests. You will lead from the floor, support and motivate the team, drive sales and ensure consistently high standards across the operation.
While the role will be predominantly based within Mr White’s English Chophouse and Bar, you will also support the wider Food & Beverage operation of New Road Hotel, including breakfast, bar service, events and other F&B areas as required.
The position will predominantly involve evening shifts, although full flexibility to work across breakfast, daytime, evening and weekend shifts when required is essential.
What we are looking for
- Previous experience as a Food & Beverage Supervisor, Restaurant Supervisor, Head Waiter, or an experienced Waiter ready to progress
- Experience supervising or supporting a small F&B team
- A confident and outgoing personality – this is particularly important to us
- A genuine passion for hospitality and creating memorable guest experiences
- Strong communication skills and a good level of English
- Additional languages are desirable
- A positive, can-do attitude
- Ability to remain calm and professional during busy or challenging situations
- Strong attention to detail and consistently high service standards
- Confidence in upselling and driving F&B revenue
- Ability to motivate the team and lead by example
- Good organisational skills and the ability to prioritise during busy periods
- Flexibility to work across different areas of the F&B operation
- A genuine desire to exceed guest expectations
What we offer
- Service charge, gratuities and additional performance incentives
- Discounts across participating Marco Pierre White restaurants
- Preferential hotel rates for you, your friends and family
- A friendly and supportive working environment
- Staff activities and special team events
- Excellent opportunities for career progression and development
- Cross-training opportunities across the hotel
- The opportunity to develop your leadership, operational and commercial skills
- An inclusive workplace where we welcome team members from all backgrounds
About you
Personality is just as important to us as experience.
We are looking for someone who enjoys being present on the floor, engaging with guests and taking ownership of the operation.
You should be comfortable supporting the team during a busy service, resolving guest concerns, maintaining standards and identifying opportunities to increase revenue through great service and confident upselling.
Most importantly, you should be someone who leads by example and understands that a successful Food & Beverage operation needs to deliver both an excellent guest experience and strong commercial results.
If you are ambitious, energetic and ready to take the next step in your hospitality career, we would love to hear from you.
Pay: £27,000.00-£35,000.00 per year
Benefits:
- Company events
- Company pension
- Discounted or free food
- Employee discount
- Flexible schedule
Application question(s):
- How many years of experience you have in Restaurants and Bars ?
Experience:
- Customer service: 2 years (preferred)
Work Location: In person
