About Us
At J & J Howe Removals we take the stress out of moving. We are a family run, dedicated domestic removal and storage company known for providing seamless, friendly, and reliable service to households. We are looking for a multi-talented Removal Coordinator & Administrator to manage our office activities and help expand our digital presence. This role could be a full-time position or carried out on a jobshare basis.
The Role
This is a varied, fast-paced role perfect for someone who loves organization but also enjoys using their creative and tech-minded skills. You will be the central hub of our moving operations—managing customer journeys from the first phone call to move day.
Key Responsibilities
Answer incoming enquiries, assess customer needs, and ensure accurate paperwork is provided. Schedule survey appointments, and coordinate team calendars to ensure flawless execution. Manage and update customer records, process payments, and handle day-to-day office paperwork. Confidently navigate our booking software and troubleshoot basic computer or software issues. Maintain our social media pages (Facebook, Instagram, etc.), respond to online reviews, and help run simple email or local advertising campaigns.
What we are looking for
Proven experience in a customer-facing office administration, or coordinator role (moving industry experience is a plus, but not required). Exceptional phone manner and written communication skills. You can reassure a stressed customer with ease. Strong computer literacy. You are comfortable with MS Office (Word, Excel), cloud storage, sharepoint and pick up new software quickly. A basic understanding of social media platforms and a creative eye to post engaging updates or promotions. Highly organized with great attention to detail and a "can-do" attitude.
What we offer
* Competitive salary based on experience.
* Friendly, supportive, and flexibile
* Free Parking
* Pension Scheme
* Uniform
How to apply
If you are an organized individual who enjoys multi-tasking in a fast paced environment, we want to hear from you! Please send your CV and a brief cover letter and salary expectation explaining why you are the perfect fit to [email protected] with the subject line "Removal Coordinator Application."
Pay: £25,420.00-£35,000.00 per year
Benefits:
- Company pension
- Free parking
- On-site parking
Work Location: In person
