About the role
Cottage Dental is looking for a warm, organised and professional receptionist to join our friendly team for four days per week.
Based in the heart of Sandbach, Cottage Dental is an independently owned private dental practice that has cared for the local community for more than four decades. We have four modern surgeries and provide general, cosmetic and implant dentistry in a welcoming and supportive environment.
Our reception team plays an important part in the experience every patient receives. You will often be the first person a patient speaks to and the first face they see when they arrive. We are therefore looking for someone who is friendly, calm and confident, with excellent attention to detail and a genuine desire to help people.
What you’ll be doing
Your responsibilities will include:
- Welcoming patients and creating a friendly, professional first impression
- Answering telephone calls, emails and patient enquiries
- Booking, confirming and rearranging appointments
- Managing the appointment diary efficiently
- Registering new patients and maintaining accurate patient records
- Taking payments and providing receipts and invoices
- Supporting patients with forms and general information
- Communicating clearly with clinicians and other members of the practice team
- Processing correspondence and specialist referrals
- Following up enquiries and helping patients understand their next steps
- Keeping the reception and patient waiting areas tidy and presentable
- Completing general reception and administrative duties
- Handling patient information sensitively and confidentially
About you
We are looking for someone who:
- Has previous experience in a reception, administrative or customer-facing role
- Communicates confidently and professionally in person, by telephone and in writing
- Is naturally welcoming, helpful and patient
- Is reliable, punctual and well organised
- Can manage several priorities while remaining calm
- Has good computer skills and learns new systems quickly
- Pays close attention to detail
- Understands the importance of discretion and patient confidentiality
- Enjoys working as part of a close and supportive team
Previous dental or healthcare reception experience would be helpful, but it is not essential for the right person. Experience using Dentally would be an advantage.
Working pattern
This is a permanent, part-time position working four days per week during the practice’s normal opening hours.
The successful applicant will need to provide dependable cover on their agreed working days and may occasionally be asked to provide additional holiday or sickness cover by agreement.
What we offer
- A permanent position in an established, independently owned practice
- A friendly and supportive working environment
- A modern, fully computerised practice
- Training on our systems and ways of working
- Opportunities to develop your skills and knowledge
- Workplace pension
- Holiday entitlement calculated on a pro-rata basis
About Cottage Dental
At Cottage Dental, we never compromise on the quality of care we provide.
Our aim is to understand the individual needs of every patient and provide high-quality dental care in a relaxed, welcoming environment. We believe in building trusted, long-term relationships with our patients and helping them maintain healthy, happy smiles.
If you are a friendly, capable and dependable person who takes pride in providing excellent service, we would love to hear from you.
How to apply
Please send your CV together with a short covering note explaining:
- Why you are interested in joining Cottage Dental
- Your relevant reception or customer-service experience
- Your current availability and notice period
Email
[email protected]
Job type: Permanent, part-time
Hours: Four days per week
Pay: £13.00–£13.50 per hour, depending on experience
Location: Cottage Dental, 16–18 Congleton Road, Sandbach, Cheshire, CW11 1HJ
Pay: £13.00-£13.50 per hour
Work Location: In person
