About the Role
We are seeking a motivated and customer-focused Trade Counter Assistant to join our Morecambe team. This is an excellent opportunity for an enthusiastic individual with a passion for delivering exceptional customer service in a fast-paced environment.
As the first point of contact for our customers, you will be responsible for providing expert product advice, processing orders efficiently, and supporting the day-to-day operations of both the trade counter and warehouse. You will play a key role in ensuring an outstanding customer experience while contributing to the continued success of the business.
Key Responsibilities
- Provide professional quotations to customers via telephone, email, and in person.
- Deliver exceptional customer service by handling enquiries efficiently and accurately.
- Welcome and assist customers at the trade counter, identifying their requirements and recommending suitable products.
- Offer technical product advice and sales support to customers.
- Build and maintain strong, long-term relationships with customers and colleagues.
- Process customer orders accurately, ensuring products are available and delivered on time.
- Provide up-to-date information on stock availability, pricing, and lead times.
- Accurately process system transactions, including goods received, dispatches, stock transfers, and inventory management.
- Check, record, and process delivery documentation.
- Maintain accurate stock control and support regular stock checks.
- Deliver goods to customers within the local area when required.
- Ensure company vehicles are clean, roadworthy, and maintained to a high standard.
- Carry out general warehouse duties while maintaining a safe, clean, and organised working environment.
- Work collaboratively with colleagues to achieve team and business objectives.
About You
The successful candidate will demonstrate a positive attitude, strong organisational skills, and a commitment to delivering excellent customer service.
You will ideally possess:
- Previous experience in a trade counter, engineering or builders' merchant, retail, customer service environment.
- Experience within engineering or similar i.e, plumbing, heating, electrical, motor trade, or DIY sectors etc is advantageous but not essential, as full training will be provided.
- Excellent communication and interpersonal skills.
- A proactive and customer-focused approach.
- Strong organisational skills with excellent attention to detail.
- The ability to work effectively under pressure and manage multiple priorities.
- A willingness to learn and develop product knowledge.
- The ability to work independently as well as part of a team.
- Good IT and administrative skills.
- A full, clean UK driving licence.
- Knowledge of the local businesses would be beneficial but is not essential.
What We Offer
In return for your commitment and enthusiasm, we offer:
- Competitive salary with opportunities for overtime.
- Comprehensive training and ongoing professional development.
- A supportive and collaborative working environment.
- Clear opportunities for career progression within a growing business.
- 30 days' annual leave, including bank holidays.
- Contributory pension scheme.
- An inclusive workplace where diversity is valued and everyone is treated with respect.
Why Join Us?
At Furness Fluid Power, we believe our staff are our greatest asset. We are committed to creating an environment where employees are supported, valued, and encouraged to develop their careers.
As a Trade Counter Assistant, you will play a vital role in delivering exceptional customer service, building lasting customer relationships, and ensuring the smooth operation of our trade counter and warehouse. Your contribution will directly support customer satisfaction and the continued growth of our business.
If you are enthusiastic, reliable, and enjoy working in a customer-focused trade environment, we would be delighted to hear from you.
Apply today by submitting your CV together with a brief covering note outlining why you would be a great addition to our team and describing a time you delivered outstanding customer service.
Job Type: Full-time
Benefits:
- Company pension
- Employee discount
- On-site parking
Education:
- GCSE or equivalent (preferred)
